Service Transition Analyst
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
What Were Looking For...
We are looking forIT Service Transition Analystwho are eager to start their careers in IT Service Management and IT this role you will help facilitate the smooth transition of services into DXC IT Operations working closely with project and service teams.
Roles and Responsibilities:
Support the service transition process for changes moving into production systems (e.g. SAP environments)
Attend and support weekly meetings with Project Managers to track and review open service transition requirements
Ensure all required handover activities are completed before changes go live
Provide regular service transition updates via email to Service Management and Operations teams
Coordinate with Service Management teams on potential support model updates
Assist in scheduling and tracking KT sessions including documentation and sign-offs
Support the review and sign-off of project-related Change Records (CRs)
Coordinate with Operations teams on any manual or operational changes needed in production systems
Help enforce and monitor the Early Life Support (ELS) phase after go-live
Track review and report ELS issues or defects during stabilization
Ensure all Service Acceptance Criteria (SAC) requirements are completed prior to final handover
Qualifications:
Bachelors degree in IT Computer Science Information Systems Engineering or related fields
Open to fresh graduates or early-career professionals
Strong communication coordination and documentation skills
Comfortable working with multiple stakeholders and teams
Willingness to learn IT Service Management (ITSM) and ITIL-based processes
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
IC
Key Skills
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
