Senior Escalations Developer
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Posted on:
6 days ago
Vacancies:
1 Vacancy
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Job Summary
About Kinaxis
Are you looking to join an innovative market-leading company where you can truly elevate your career At Kinaxis we are serious about culture we are serious about technology we are serious about customers and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story then we might just be the place for you!
In 1984 we started out as a team of three engineers. Today we have grown to become a global organization with over 2000 employees around the world 6 global office and a best-in-class HQ in Ottawa Canada. As winners of several Top Employer awards globally we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
Kinaxis is a global leader in modern supply chain orchestration powering complex global supply chains and supporting the people who manage them. Our powerful AI infused platform provides full transparency and visibility across end-to-end supply chains enabling our customers to make faster better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate todays volatility and disruption. With more than 40000 users in over 100 countries we are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
Chennai India
About the team
Ever wonder how the hundreds of parts in your new smartphone come together from different suppliers all over the world Kinaxis solves problems like that every customers have terabytes of data to analyze for some of the largest supply chains imaginable. Our algorithms move the global economy in seconds and minutes not hours or days.
As a member of the R&D Support Team under the Product Operations Group you will join a highly motivated team in solving complex customer problems. You should be able to read and write code and enjoy improving and fixing existing software. You will work very closely with both our core development teams and our customer support organization in a fast-paced environment. You will use cutting-edge troubleshooting techniques to ensure customers installations run smoothly. If you have a positive attitude and enjoy a variety of work then this is the place for you.
What you will do
- Analyze troubleshoot and resolve complex customer issues across environments.
- Design and implement solutions for high-impact problems.
- Debug issues across applications systems and database layers.
- Support and enhance large-scale performance-critical systems.
- Collaborate with support and engineering teams to improve product quality.
- Identify root causes and drive long-term fixes.
- Work closely with development teams to reproduce and validate issues.
- Deliver high-quality solutions in a fast-paced customer-focused environment.
What we are looking for
- Bachelors or masters degree in computer science Engineering or related discipline
- 812 years of experience in software development or product support
- Strong experience in Java and JavaScript related technologies
- Working knowledge of multi-threading and concurrency
- Strong analytical and problem-solving skills
- Ability to debug and troubleshoot complex issues
- Familiarity with system-level debugging and performance tuning
- Experience working in fast-paced customer-facing environments
- Excellent communication and collaboration skills
Nice to have
- Exposure to C# technologies
- Background/interest in understanding of Supply Chain Management
- Understanding of cloud environments and infrastructure
- Self-starter with strong initiative and results orientation
#Senior #LI-RJ1
Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every day when we see store shelves stocked when medications are available for our loved ones and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin Unilever P&G ExxonMobil Cisco and more.
Social Responsibility at Kinaxis: Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and here are some of the perks and benefits we offer which may vary by location and employee:
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs training and career development
- Recognition programs and referral rewards
- Hackathons
For more information visit the Kinaxis website at or the companys blog at .
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.
Required Experience:
Senior IC
About Company
Revolutionize supply chain management with Kinaxis. Get end-to-end transparency to make fast, collaborative decisions with the power of concurrency.
