Vice President – Payments Operations – Payments Product Delivery

Are you ready to lead transformative change in a global financial powerhouse At J.P. Morgan we are seeking a dynamic Vice President to support Instant Payments within the Cash Operations Transformation team. This is your opportunity to make a significant impact drive strategic initiatives design processes and shape the future of payments operations. Join us in a role that offers both challenge and reward as you collaborate with top-tier professionals in a fast-paced innovative environment.

Job Summary

As a Vice President in the Cash Operations Transformation team your role provides a unique opportunity to work in Payments the fastest changing areas in the Financial Services industry shaping how to operationally support new products while partnering with the business to ensure the successful execution of the Payments franchises strategy and enabling the delivery of products in a stable and scalable way.

Job Responsibilities:

• Coordinate with the Product Delivery Manager to drive end-to-end deliverystandardize impact assessments identify and escalate blockers and ensure resource alignment.
• Lead design-to-delivery and change-management of new services and enhancements enforcing the firms risk control compliance and regulatory requirements.
• Maintain visibility into business initiatives and client mandates to manage the Payments Operations change pipeline.
• Define and implement optimized operating models by mapping current processes systems and organizational structures and pinpointing opportunities to improve customer experience scalability and resiliency.
• Develop strategic hypotheses and business cases securing stakeholder buy-in for recommendations.
• Drive process and tool enhancements through proactive reengineering increasing efficiency and resilience.
• Provide regular status updates to senior management and business stakeholders.

Required Qualifications Capabilities and Skills:

• Proven experience in product management or a related domain with a track record of delivering results

• Hands-on expertise in operational management change readiness and product deployment

• Demonstrated ability to partner with business stakeholders to design and implement process improvements using core technology and digital tools

• Strong collaborator with excellent interpersonal skillsable to influence peers and executives across functions

• Clear confident communicator at all organizational levels

• Logical structured problem-solver with disciplined planning and decision-making

• Solid understanding of controls risk management and compliance protocols

• Self-starter who independently manages workload and delivers on commitments

Preferred Qualifications Capabilities and Skills:

• Developed knowledge of the product development life cycle
• Knowledge of the Payments life cycyle (e.g. the flow of funds controls) and Payment Operations tools (e.g. Graphite Wallet UI PRPC iAccess)
• Operations experience dealing with large scale operations and transformation agendas
• Expertise in data analysis and manipulation to support hypothesis generation
• Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential