Lead Associate Operations
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Invoicing & Billing Analyst / SpecialistRole SummaryThe Invoicing & Billing Specialist is responsible for managing end-to-end billing activities and providing high-quality customer support related to invoices. The role requires hands-on experience in resolving customer billing concerns strong knowledge of billing rules and the ability to coordinate effectively across multiple internal ResponsibilitiesHandle customer support inquiries related to invoices billing details charges adjustments doubts and disputesInvestigate and resolve billing discrepancies invoice corrections and customer disputes efficientlyAct as a primary point of contact for customers regarding invoicing and billing-related concernsSet up and maintain billing rules for account and customer relationships as per contractual agreementsManage cancel and rebill processes ensuring accuracy and compliance with billing policiesReview and process Purchase Orders (POs) and ensure correct billing alignmentHandle and maintain vendor forms supplier documents and billing-related recordsCoordinate with Finance Sales Operations and Legal teams to resolve complex billing issuesServe as an intermediary between different departments to ensure smooth billing operationsMaintain accurate documentation and follow up on pending billing resolutionsEnsure compliance with internal controls billing guidelines and service-level agreements (SLAs)Required Skills & ExperienceProven experience in billing invoicing or customer support rolesStrong knowledge of billing rules invoicing processes and account relationshipsExperience handling customer concerns invoice disputes and billing clarificationsWorking knowledge of Purchase Orders vendor forms and supplier documentationFamiliarity with cancel and rebill billing scenariosStrong communication skills (written and verbal)High level of patience empathy and kindness when addressing customer queriesAbility to multitask and manage deadlines in a fast-paced environmentStrong attention to detail and problem-solving skillsPreferred QualificationsExperience using billing systems ERP tools or CRM platformsBasic understanding of finance or accounting principlesPrior experience working in a cross-functional environment
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
