Support Associate
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Handle inbound and outbound calls at State Vidya Samiksha Kendra
- Assist users with:
- Bot / Mini-App / App / Other VSK Software related usage information and navigation
- Attend & resolve Bot / Mini-App / App / other VSK software related User queries swiftly
- Log all interactions accurately in the User Success CRM system
- Provide clear guidance to teachers and school representatives
- Escalate technical or unresolved issues to superiors
- Follow defined call quality and compliance standards
- Be up-to-date with existing/new software solution features and raise concerns to superiors.
- Coordinate & Cooperate with state VSK team members for all VSK related tasks.
Required Experience:
IC
Key Skills
About Company
ConveGenius leads educational transformation in India with innovative tech solutions aimed at providing quality learning for all. Discover our impact.
