Deputy Manager Operations-REF96587P

Job Description Deputy Manager (Trade Finance Letters of Guarantee) UAE ProjectPosition: Deputy Manager Trade Finance (LG)Project: UAE Trade Finance OperationsLocation: Chennai / Offshore Support for UAE RegionDepartment: Trade Operations GuaranteesRole SummaryThe Deputy Manager will lead the offshore trade finance team supporting UAE-based Letters of Guarantee (LG) operations ensuring accurate and compliant processing in line with UAE Central Bank regulations URDG 758 and internal bank policies. The role involves managing high-volume guarantee issuance amendments claim processing and coordinating closely with UAE onshore teams while maintaining strong governance risk control and people Responsibilities1. UAE Guarantee OperationsManage end-to-end processing of UAE Guaranteesissuance amendments claims cancellations and guarantee formats in line with UAE market practices (Performance Guarantees Advance Payment Guarantees Payment Guarantees Bid Bonds SBLCs).Review Arabic/English guarantee texts for accuracy (if applicable).Ensure compliance with Central Bank of UAE (CBUAE) regulations and bank UAE policy guidelines.2. Risk & ComplianceEnsure all transactions align with URDG 758 AML/KYC standards sanctions guidelines (OFAC/EU/UN) and CBUAE due diligence checks on applicants beneficiaries and underlying audit compliance operational risk reviews and control testing for UAE gaps in guarantee formats/wordings and escalate risk appropriately.3. Team Leadership & GovernanceLead and manage a team supporting UAE guarantee day-to-day capacity management queue monitoring and ensure timely SLA team performance assessments provide coaching and drive skill development on UAE products and adherence to SOPs training plans and operational controls.4. Stakeholder Collaboration (UAE Market Focus)Act as a senior liaison with UAE Onshore Trade Ops Relationship Managers Product teams and quick turnaround times for UAE business hours and support urgent requests/ relationship managers with technical clarifications on complex guarantee with correspondent banks in UAE/GCC for cross-border guarantee transactions.5. Quality Process & TransformationImplement best practices to strengthen UAE LG processing defect levels and ensure QC/QA checks reflect UAE market process enhancements automation initiatives and SOP improvements for UAE migration stabilization and transition activities for UAE trade projects.6. Reporting & ControlsPrepare MIS dashboards and reporting for UAE business volume trends peak load patterns and forecasting for UAE business to governance forums and control Skills & CompetenciesTechnical SkillsStrong knowledge of UAE guarantee types formats and local market in URDG 758 ISP98 and internal bank guarantee policy with CBUAE regulations AML sanctions and compliance with SWIFT MT760/767/799 and trade finance systems.

Qualifications :

Leadership & Behavioral SkillsExcellent stakeholder management especially with onshore UAE problem-solving and decision-making ability for high-value to manage ambiguity in cross-border offshore delivery communication (English mandatory; Arabic understanding advantageous but not required).Qualification & ExperienceGraduate/Postgraduate in Banking Finance Commerce or equivalent.1015 years in Trade Finance with strong exposure to Guarantees preferably UAE 35 years in team management / supervisory certifications (CSDG CDCS CTFC) adherence for UAE regionError-free LG issuance & amendmentsAudit and compliance ratingsStakeholder satisfaction (UAE Onshore)Team capability and productivity

Remote Work :

No

Employment Type :

Full-time