Vice President IT , Digital Employee Experience (DEX)

The Vice President of Digital Employee Experience & Everyday AI is a global technology leader responsible for transforming how work gets done across the Global enterprise. This role spans knowledge workers and frontline/factory employees owning the platforms and experience layer across HR technology collaboration (Microsoft ecosystem) ITSM/help desk payroll and travel & expense.

The mandate is to deliver a unified personalized and contextual employee experience leveraging AI enterprise search digital assistants and automation to unlock measurable productivity and capacity at scale.

Essential Duties and Responsibilities:

Everyday AI & Productivity

• Lead enterprise Everyday AI strategy to unlock workforce capacity
• Deploy digital assistants copilots and automation in the flow of work
• Establish enterprise search and knowledge intelligence as core capabilities
• Deliver measurable productivity gains (time saved cycle time reduction)

Unified Employee Experience (Knowledge Frontline)

• Deliver a single AI-powered employee experience layer (front door)
• Enable personalized contextual experiences (role location shift device)
• Support all personas: knowledge workers factory/frontline and managers
• Integrate HR IT payroll T&E and knowledge into a seamless experience

ITSM Help Desk & Enterprise Services

• Own ITSM and global help desk; expand to Enterprise Service Management
• Drive an AI-first service model (virtual agents auto-resolution intelligent routing)
• Improve self-service ticket deflection and cost-to-serve

Platforms: HR Collaboration Work Management Payroll & T&E

• Own HR tech ecosystem and enable AI-driven workforce insights
• Lead Microsoft ecosystem (M365 Teams Copilot) adoption and governance
• Own work management platforms (planning task workflow orchestration) to improve execution visibility and flow of work
• Oversee learning platforms and providers to enable continuous personalized upskilling
• Manage payroll and T&E platforms with focus on experience compliance and efficiency

Factory & Frontline Enablement

• Extend digital experience into manufacturing/operations environments
• Enable AI-assisted workflows knowledge access and real-time decision support
• Improve productivity quality and onboarding speed

Data Analytics & AI

• Build a unified workforce data model across HR ITSM collaboration and operations
• Deliver insights on productivity experience and service performance
• Apply AI/ML for forecasting skills and workforce optimization

Cross-Functional Transformation & Partnerships

• Partner with HR Operations Finance and Business leaders to reimagine processes and workflows with the employee at the center
• Drive simplification automation and experience-led redesign of end-to-end journeys
• Stay current on industry trends emerging technologies and AI innovations to continuously evolve the roadmap
• Manage strategic technology partners and ecosystem relationships to accelerate innovation and delivery
• Ensure HR technology decisions align with enterprise application roadmaps led by Mark Homan and the broader CIO organization.
• Partner closely with CISO on security privacy and risk management 

Security Privacy & Compliance

• Ensure HR platforms meet security privacy and regulatory requirements (GDPR CCPA global equivalents).
• Partner with Security Legal and Privacy teams on access controls data residency retention and audit readiness.
• Own platformlevel risk management and resilience planning.

Qualifications :

• Minimum of 15 years of experience leading enterprise HR technology or largescale business platforms
• Prior VP or Sr. Director leadership in a complex global environment
• Deep expertise in Workday ServiceNow or comparable enterprise HCM ecosystems Microsoft Platforms
• Strong background in enterprise architecture integrations and platform modernization
• Demonstrated success managing large vendor portfolios and multimilliondollar budgets
• Experience operationalizing AI automation and data platforms within enterprise systems
• Proven ability to partner effectively with HR leaders Finance Security and Legal
• Strong people leader with experience managing global technical teams
• Bachelors degree required; advanced degree preferred

Additional Information :

WD is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race color ancestry religion (including religious dress and grooming standards) sex (including pregnancy childbirth or related medical conditions breastfeeding or related medical conditions) gender (including a persons gender identity gender expression and gender-related appearance and behavior whether or not stereotypically associated with the persons assigned sex at birth) age national origin sexual orientation medical condition marital status (including domestic partnership status) physical disability mental disability medical condition genetic information protected medical and family care leave Civil Air Patrol status military and veteran status or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Know Your Rights: Workplace Discrimination is Illegal poster. Our pay transparency policy is available HERE

WD thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience we anticipate that the application deadline will be 06/24/2026 (3 months from posting) although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline we will update this posting with a new anticipated application deadline.

Compensation & Benefits Details

• An employees pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills ability knowledge of the job; (3) performance contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California Colorado New York or remote jobs that can be performed in California Colorado and New York.  This range may be modified in the future.
• If your position is non-exempt you are eligible for overtime pay pursuant to company policy and applicable laws.  You may also be eligible for shift differential pay depending on the shift to which you are assigned.

• You will be eligible to be considered for bonuses under either WDs Short Term Incentive Plan (STI Plan) or the Sales Incentive Plan (SIP) which provides incentive awards based on Company and individual performance depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program which consists of restricted stock units (RSUs) or cash equivalents pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires subject to WDs Standard Terms and Conditions for Restricted Stock Unit Awards.

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D legal plan pet insurance critical illness accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to WD Ethics Helpline or email .

Remote Work :

No

Employment Type :

Full-time