Analyst Customer Experience
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Customer Experience Analyst provides property-wide strategic analysis and reporting that support numerous departments on an ad-hoc and recurring basis.
Job Responsibilities
Customer / Competitor Insights
- Collaborate with internal departments seeking business needs and providing analytics
- Involved in maintaining and/or integrating new data sources to the propertys data warehouse
- Serve as a liaison between the department and IT as well as Business Intelligence
- Assist in improvement and maintenance of propertys Qualtrics platform
- Develops key performance reporting for internal departments
- Present information to senior staff and provide strategy recommendations based upon analysis
- Set data entry standards for department
Reporting & Analytics
- Generate compelling and actionable data driven insights as it relates to improving / enhancing the guest experience
- Build reports and dashboards and provide analysis using Qualtrics Microsoft Excel/VBA Tableau.
- Proactively identify new business opportunities or potential risks based on data analysis
Other
- Maintain comprehensive knowledge of Wynn & Encore property amenities services and events
Behaviors
Excellent understanding of the overall business strategy. Ability to translate data into action. Natural problem-solver. Effectively work in stressful high-pressure situations. Works well with others. Possess a positive whatever it takes attitude. Result driven. Open-minded and willingness to learn new processes concepts and ways of approaching analysis.
Works Well With
IT Internal Departments Data Science Business Intelligence Executive Team
Measurements of Success
- Internal satisfaction with reporting and insights delivery
- Fulfilment of reporting needs
- Improvement of propertys service scores
- Produces excellent quality of work in a timely manner
Qualifications :
- Bachelors degree in MIS Economics Finance Business Statistics or related field or foreign equivalent
- Strong PC skills; Excel required: charts/graphs pivot tables advanced formula creation and data manipulation. Previous Qualtrics knowledge recommended but not required.
- Strong interpersonal communication and presentation skills
- Excellent attention to detail curious and solutions-oriented
- Highly self-motivated with ability to prioritize and execute tasks
- Strong customer service orientation
- Ideally has previous experience within the hospitality industry
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index. Wynn Resorts owns and operates Wynn Las Vegas, Encore Boston Harbor, Wynn Macau and Wynn Palace, Cotai. Wynn Resorts holds more Forbes Travel Guide Five S ... View more
