Program Manager
Silver Spring, MD - USA
Job Summary
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Parental leave
- Cultivation of former staff through strategic engagement and re-hiring of experienced personnel
- Promotion and growth pathways: Managing staff advancement from one position to another
- Recruiting and hiring new part-time staff across all field positions
- Development and implementation of comprehensive training programs for all staff
- Direct supervision of Senior Site Managers Site Managers Sport Coordinators and Instructors/Officials
- Implementation of quality standards through Senior Site Manager assessment programs
- Weekend quality control monitoring and support
- Follow-up with parents volunteer coaches and participants from programs
- NPS (Net Promoter Score) monitoring and improvement initiatives
- Implement continuous coach resource training and education.
- Host weekly office hours for parent coach support.
- PPC phone calls in collaboration with the Admin Assistant
- Assist in coach recruitment initiatives by conducting phone calls to Volunteers during the initial process and to all members in the final phase of coach recruitment.
- Excellent attention to detail pattern identification and motivated to create processes that optimize and improve the way things are done
- Familiarity with Howard County & Montgomery County MD and/or Arlington/D.C. is preferred
- Associates or Bachelors Degree in Sport Management or a related field
- Strong interpersonal skills and ability to communicate with all stakeholders
- Self-motivated works efficiently and meets reasonable deadlines
- Able to multitask prioritize and manage time effectively
- Enjoys a challenging high energy and dynamic environment
- Able to make professional decisions in a fast-paced environment and own results
- Excellent verbal and written communication skills
- Capable in both a leadership and team-player role to get the job done
- Has experience playing sports and understands its potential to have a positive impact on the community if implemented correctly
- Proficiency in Google Suite Gmail Google Drive etc
- Opportunity to earn annual bonus contingent on individual and organizational performance and attainment of goals
- 401k i9 Sports will match employee contributions up to 4% of annual salary
- 11 days / 88 hours paid vacation per year which is accrued at the rate of 2.3 hours per pay period.
- 10 paid holidays per year
- 3 paid sick days per year
- Flex time during weekdays if working on weekends during season.
- 2 weeks paid paternity/maternity leave
Flexible work from home options available.
With over 3.5 million registrations in communities across the country i9 Sports is the nations largest multi-sport provider focused solely on high-quality community-based youth sports programs. We offer youth sports leagues camps and clinics for kids ages 3 and up in todays most popular sports such as: flag football soccer basketball baseball and volleyball. To achieve our mission of helping kids succeed in life through sports i9 Sports provides a youth sports experience unlike any other teaching the importance of good sportsmanship on the field and in life. We are committed to providing age-appropriate instruction making sports fun for kids and convenient for todays busy families. To us its The Way Youth Sports Should Be.
Our territories are located in Central/Northern Fairfax County VA Loudoun County VA Arlington VA Northwest D.C and Howard County/Silver Spring MD.
Each franchised location is independently owned and operated and is solely and exclusively responsible for determining local hiring decisions compensation benefits and other terms of employment.
Required Experience:
Manager
Key Skills
About Company
i9 Sports offers fun youth sports leagues, camps & clinics for kids ages 3 & up in communities across the country. Find a program in your area today!