Tampa, FL- Field Engineer I
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a skilled Field Engineer to join our team as a 1099 independent contractor.
JOB SUMMARY
This is a client facing role operating out of customer facilities. The role requires a highly customer-focused Field Support Engineer to provide on-site technical support for hardware software and network-related issues. The ideal candidate will be responsible for solving end-user problems maintaining IT equipment and ensuring smooth day-to-day operations across multiple locations.
MAIN DUTIES
- Provide on-site and remote support for desktops laptops printers mobile devices and other peripherals.
- Laptop imaging reimaging troubleshooting.
- Troubleshoot hardware and software issues including OS applications and connectivity problems.
- Install configure and maintain IT equipment and software as per company standards.
- Support network infrastructure including LAN/WAN Wi-Fi and VPN connectivity.
- Coordinate with central IT teams for escalations deployments and updates.
- Maintain accurate records of support activities asset inventory and incident resolutions.
- Assist with onboarding/offboarding processes including device setup and access provisioning.
- Ensure compliance with IT policies security standards and data protection guidelines.
- Provide technical guidance and training to end-users when needed.
- Travel to different office locations or client sites as required.
- Encourage the utilization of the IT portal by assisting individuals in locating the appropriate resources and submitting requests or incidents in accordance with established procedures.
- Providing technical support to end users and explaining technical issues in a way thats understandable to non-technical people.
- Help end-users in person answering questions about system usage best practices and troubleshooting.
- Train users on the use of new equipment or software and provide guidance on common IT-related tasks.
- Engineers should consistently participate in floorwalking to recognize and resolve any issues that may occur with users.
- Address any local concerns as necessary and verify the status of ongoing unresolved matters.
- Ensuring compliance with service-level agreements (SLAs).
Relevant Experience
- 5 years of Field support or desktop support experience.
- Strong knowledge of Windows OS Microsoft 365 and common enterprise applications.
- Familiarity with hardware troubleshooting imaging tools and remote support platforms.
- Basic understanding of networking concepts (TCP/IP DNS DHCP).
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple support requests efficiently.
Personal skills
- Excellent communication skills at all levels within the organization with the ability to translate requirements into a solution ensuring clear understanding amongst all parties
- Works effectively as an individual or a team player across geographical boundaries
- Active team player self-starter and multitasker who can quickly adjust priorities
- Can plan and control own and others work selecting and utilizing effectively appropriate methods procedures tools equipment and standards to meet all targets set.
- Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps.
- Solid organizational skills including attention to detail and multitasking skills
- Critical thinking and problem solving
Preferred Qualifications:
- Experience with ITSM tools (ServiceNow).
- Exposure to Intune mobile device management (MDM) and endpoint security tools.
