VOD-LC Specialist, Amazon Flex, Voice Of Driver – Listening Channels
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Amazon Flex team with a vision to improve the experience of DPs and make their journey Voice of Driver Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US UK DE ES SG JP AU etc. VOD team is looking for a creative analytical dynamic and experienced specialist to join us and help improve DP experience. A successful specialist must be passionate about to understanding customer pain points has unending desire to uncover root causes of any defect work independently be comfortable with ambiguity and be able to influence internal/external partners at all levels of the organization. The specialist should be supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This role will particularly suit someone with strong technical skills analytical bent of mind strong communication skills both written and verbal relationship building skills and excellent Customer Obsession.
Key job responsibilities
Follows SOP or managers instructions and ensures tasks are quality compliant
You will be a primary POC supporting the execution of ad-hoc and high visibility tasks related to identify DP pain points by sourcing insights from various listening channels
Collate and share feedback from various social listening channels to relevant POCs.
Meets business metrics and goals i.e. SLA productivity targets and quality benchmarks.
Maintains records of day-to-day work by updating trackers or workflow tools.
Contributes to program improvement ideas if applicable
Proactively raises issues/alarms to manager or stakeholders
About the team
The Voice Of Driver Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners from social listening channels across various marketplaces like US UK DE ES SG JP AU team is looking for a VOD-LC-Specialist at Hyderabad site to support the operations team.
- Bachelors degree in a quantitative/technical field such as computer science engineering statistics
- Experience with Excel
- Experience with SQL
- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- Fungible to transition within work types flexibility to work across shifts (24/7 shifts) and staggered week offs
- Demonstrate flexibility to work overtime hours as per business requirement.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Follows SOP or managers instructions and ensures tasks are quality compliant
You will be a primary POC supporting the execution of ad-hoc and high visibility tasks related to identify DP pain points by sourcing insights from various listening channels
Collate and share feedback from various social listening channels to relevant POCs.
Meets business metrics and goals i.e. SLA productivity targets and quality benchmarks.
Maintains records of day-to-day work by updating trackers or workflow tools.
Contributes to program improvement ideas if applicable
Proactively raises issues/alarms to manager or stakeholders
About the team
The Voice Of Driver Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners from social listening channels across various marketplaces like US UK DE ES SG JP AU team is looking for a VOD-LC-Specialist at Hyderabad site to support the operations team.
- Bachelors degree in a quantitative/technical field such as computer science engineering statistics
- Experience with Excel
- Experience with SQL
- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- Fungible to transition within work types flexibility to work across shifts (24/7 shifts) and staggered week offs
- Demonstrate flexibility to work overtime hours as per business requirement.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
About Company
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