Director, Technical Consulting Services

We are seeking a Technical Professional Services Director to run a high-performing professional services organization that develops and delivers custom services and solutions across TRs Tax Audit and Accounting Corporates and Legal Professionals businesses. This leader will directly manage a 20-person delivery org with full P&L responsibility for a$7.5M services business while also driving the development ofrepeatable sellable custom solutionsthat extend our product platform for TR customers. This leader will also work directly with the Product Engineering and Service Management teams engaging with and influencing the work of 30 people.

This role sits at the intersection ofSales (pre-sales solutioning and scoping) Product/Engineering (solution feasibility and roadmap influence) and Delivery (implementation and custom build execution).

About the Role

In this opportunity as anDirector you will:

Key Responsibilities

1) Services Business & P&L Ownership

• Own the Professional Services P&L ($7.5M): bookings/revenue gross margin utilization and delivery cost structure.
• Build annual delivery plan: hiring plan capacity model pricing/packaging recommendations and revenue growth initiatives.
• Establish forecasting discipline: pipeline-to-capacity planning services backlog visibility and risk-based delivery projections.

2) Custom Solution Development (Sellable Solutions)

• Lead the creation ofcustomer-funded custom solutionsthat are (a) commercially scoped (b) technically sound and (c) reusable where possible as accelerators/templates.
• Partner with Sales to shape deals: discovery solution design sizing/estimation andSOWdevelopment (scope assumptions acceptance criteria and change control).

3) Delivery Excellence (Implementation Technical Execution)

• Own end-to-end delivery across implementations integrations data migrations and custom builds.
• Implement delivery standards: project governance QA documentation release/change management and customer readiness.
• Drive consistent on-time/on-budget performance and strong customer satisfaction.

4) Leadership & Org Management (Team of 20)

• Lead and develop a multi-discipline org (e.g. solution architects technical consultants integration engineers quality engineers).
• Set clear role definitions career progression plans performance expectations and coaching expectations.
• Build a culture of high accountability learning and customer focus.

5) Cross-Functional Partnership

• Partner with Product/Engineering and Service Management to:
  • Feed field learnings into roadmap priorities
  • Improve deployability/supportability of the product
  • Establish technical guardrails for customization and extensions
• Partner with Customer Success/Support to ensure clean handoffs operational readiness and renewal/expansion enablement.

6) Metrics Reporting and Continuous Improvement

• Manage and report on:
  • Revenue utilization realization and backlog management
  • Delivery health (schedule variance scope changes defect escape rates)
  • Customer outcomes (time-to-value CSAT/NPS adoption metrics)
• Continuously improve tooling templates and methods to scale delivery efficiently.

About You

Youre a strong fit for the role ofDirector if your background includes:

• 10 years in Professional Services / Implementation / Solutions Delivery in aproduct-based B2B software or information servicescompany.
• 5 years leading managers and multi-discipline teams; experience leading organizations at2550 peoplescale.
• Demonstrated ownership of services financials (budgeting margin utilization);P&L ownership strongly preferred.
• Proven experience scoping and delivering complex enterprise engagements:
• discovery solution design estimation SOW delivery go-live
• Strong technical fluency in modern enterprise software concepts (APIs/integrations data flows security/compliance considerations cloud deployment patterns).

Preferred Qualifications

• Experience creatingrepeatable packaged offerings(accelerators industry templates migration bundles integration kits).
• Background in regulated / risk / legal / tax / financial services workflows (or similarly compliance-heavy enterprise environments).
• Familiarity with common PS operating models (time & materials fixed fee success-based milestones) and change control.

What Success Looks Like (first 612 months)

• Services P&L is predictable: improved forecasting utilization stability and margin performance.
• Delivery performance improves: fewer escalations more consistent on-time delivery clearer scope/change control.
• At least 24 repeatable custom solution packages are defined (pricing scope boundaries delivery playbooks).
• Stronger Sales PS motion: faster scoping cycles higher attach rate smoother handoffs and better customer outcomes.

#LI-D2E

Whats in it For You

• Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $158900 USD - $295100 USD. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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