Help Desk Specialist
Share
Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
E-Logic is seeking a Help Desk Specialist to manage service requests system access and operational support for the Department of Health & Human Services.
Key Responsibilities
- Manage ServiceNow ticketing system and workflows
- Support user account provisioning (VEC CDX Conexus etc.)
- Track and resolve service requests across OpDivs
- Generate help desk performance reports
- Support system integrations and process improvements
Requirements
- Experience with ServiceNow or similar ITSM tools
- Strong troubleshooting and customer support skills
Important Notice:
This role is part of a proposal for the Department of Health & Human Services. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.
Required Experience:
IC
Key Skills
About Company
E-Logic is an SBA 8(a) and HubZone Certified, Minority-Owned, Small Disadvantaged Business. The company was established in 2007.
