Senior Manager, Operations
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Job Title: Senior Manager Operations
Location: Hybrid (U.S.); New York preferred
Employment Type: Full-Time
About Blooming Health
Blooming Health is a mission-driven Series A startup transforming how social care is delivered across the United States. Leveraging AI and innovative technology we empower community-based organizations health systems and public agencies to engage hard-to-reach populations and improve outcomes at scale.
Were addressing one of the most important challenges in healthcare equitybringing timely accessible care to underserved populationsand were doing it with the power of automation data and deep partnerships.
Role Overview
We are seeking a strategic and execution-focused Senior Manager Operations to join our leadership team at a critical inflection point in our growth. As we scale our operations you will serve as a key partner to the COO working across departments to streamline and integrate our core operational processes.
This is a high-impact role focused on optimizing how our customer-facing teams (Sales Customer Success Account Management) interface with Product Enterprise Implementation Compliance Security and Technical Operations. You will be responsible for operationalizing feedback loops between teams driving automation and efficiency across workflows and ensuring that we deliver a seamless best-in-class experience to every customer.
If youre energized by building systems driving results and leading with empathywhile improving social care delivery for millionsthis role is for you.
Key Responsibilities
- Operational Leadership: Design implement and continuously improve core operational processes across the organization ensuring alignment and accountability between teams.
- Cross-Functional Enablement: Act as a connective leader between customer-facing teams (Sales Customer Success Account Management) and internal teams (Product Technical Ops Compliance) ensuring that insights flow seamlessly and execution is coordinated.
- Customer Journey Optimization: Map and improve the full customer lifecyclepre-sale through implementation to ongoing account successwith a focus on quality speed and satisfaction.
- AI & Automation Champion: Identify opportunities to automate workflows and deploy AI tools internally to increase efficiency reduce friction and scale operations.
- Feedback Translation: Take frontline customer feedback and translate it into structured insights for Product; ensure that new product releases are operationalized and successfully adopted across teams and customers.
- Data-Driven Decision Making: Track key metrics and use analytics to guide prioritization team performance and strategic improvements.
- Team Development: Play a foundational role in building and scaling the Operations function. Recruit onboard and develop a high-performing team over time.
- Strategic Projects: Lead cross-functional initiatives tied to growth compliance and process improvement in collaboration with the COO and executive leadership.
Qualifications
- 7 years of experience in Operations at a high-growth SaaS company with increasing levels of leadership and cross-functional responsibility.
- Proven success optimizing internal operations and enabling collaboration between sales customer success and product teams.
- Deep operational understanding of SaaS business models especially in complex enterprise or government-facing environments.
- Strong track record of using AI automation or technology tools to drive internal efficiency and scale.
- Excellent communication project management and organizational skillsable to manage multiple priorities and stakeholders.
- Strong analytical mindset; comfortable working with data to guide decisions and performance improvements.
- Passion for customer experience with a no task is too small mindset and a drive to ensure excellence at every touchpoint.
- Experience in or strong familiarity with public health community-based organizations government agencies or health systems is a strong plus.
- Leadership presence with the ability to influence and drive change across teams and levels.
Bonus Points
- Background or academic training in public health or health systems.
- Familiarity with compliance and security requirements in healthcare (HIPAA HITRUST).
- Experience in leading enterprise implementation projects or onboarding complex customers.
Why Join Blooming Health
- Be part of a mission-first team transforming social care in the U.S.
- Collaborate with thoughtful diverse and driven peers who care about impact.
- Help shape the operational engine of a fast-scaling startup.
- Competitive salary equity and benefits.
- Hybrid work setting with a high-trust culture.
- Career growth opportunities as we continue to scale rapidly.
Blooming Health is proud to be an equal opportunity employer. We welcome and celebrate diversity and are committed to building an inclusive and supportive environment for all team members.
Required Experience:
Senior Manager
Key Skills
About Company
About Blooming Health Blooming Health is an AI-powered Social Care Agent platform helping healthcare organizations turn social care solutions into real health outcomes for all underserved populations. We identify and address members’ social barriers to care, connect them to trusted co ... View more
