IT Support Specialist
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Job Location:
New York Mills, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Fountainhead Group is looking for an IT Support Specialist to join our FGI Family and support as a member of the Information Technology team.
The IT Support Specialist primary role is to work with internal customers to provide assistance and resolution to Information Technology issues related to their daily tasks. Responds to telephone calls email and personnel requests for technical support for multiple locations. Documents tracks monitors and coordinates with other team members on issues to ensure a timely resolution. Assisting with equipment acquisitions deployments upgrades tracking repair and recycling.
Responsibilities
- Ensures system and all users are up and running on a daily basis
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Identifying effective solutions for user issues offering solutions in an expedited manor
- Provide technical assistance and support for incoming concerns and issues related to systems software and hardware
- Follow-up on open issues that arise throughout the course of daily duties and/or other assignments being performed.
- Report significant and recurring issues to the next Tier or IT Director
- Documentation of support resolution within the IT ticket portal
- Install repair deploy and maintain desktops laptops printers phones and other computer peripherals.
- Talking users through a troubleshooting process and working together to rectify problems
- Collecting and passing on feedback from clients
- Redirect problems to correct resource
- Help update training manuals for new and revised software and hardware
- Clean up computers printers
- Stay current with system information changes and updates
- Responsible for all company & associated business-related IT support issues
- All other tasks both on and off site as assigned by manager or management
Remote Position
No
Min Compensation
USD $19.00/Hr.
Max Compensation
USD $22.00/Hr.
Qualifications
- Associates degree or certificate in relevant field is preferred
- 2 Years experience in similar role is preferred
- Ability to provide excellent internal customer service is required
- Troubleshooting and problem solving skills is required
In addition to a competitive salary we are pleased to offer the following benefit package:
- Medical
- Dental
- Paid Vacation
- Holiday Pay
- 401k with employer match
- Tuition Reimbursement
- Health Reimbursement Account (HRA)
- Flexible Spending Account (FSA)
- Employer paid Life Insurance
- Employee paid Voluntary Life and Short Term Disability Coverage
Company Website
Required Experience:
IC
