Client Intelligence Analyst

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based in one of the following office locations: Richmond Dallas Tampa Atlanta.

General Description

We are seeking a Client Intelligence Analyst to join our team. The Client Intelligence Analyst will be responsible for supporting the development deployment process support technical support ongoing enhancement roadmap and continual service delivery for the firms lawyer-facing intelligence tools and platforms supporting end-to-end dashboard and reporting services firmwide enabling our lawyers and business professionals to make data-driven decisions and optimize operations.

As the firms intelligence and analytics platforms require significant adoption and enablement campaigns this role will also support a comprehensive plan for and seamless execution in collaboration with the Change & Transformation Training Professional Development and IT Support functions. This role will also collaborate very closely among the data strategy data governance marketing technology financial reporting HR reporting practice development KM IT applications and all other related teams.

This role enables not only the development of the firms analytics and intelligence platforms over a multi-year period but ensures that our lawyers can engage effectively with the various interfaces and that the tools are continually improved enhanced and developed to meet future needs.

Key Responsibilities and Essential Job Functions:

• Support the design development and maintenance of the firms intelligence and analytics tools across multiple software suites and utilizing advanced data visualization and automation capabilities.

• Support the appropriate sourcing evaluation selection and utilization of future enhancements to these tools as technologies evolve.

• Develop highly visual firm dashboards that automate reporting for business development information and operational needs.

• Work with Data Solutions Engineering team to design and deliver data pipelines across disparate data sources to cleanly unify and present information separated by organizational siloes.

• Support the evaluation of new data resources technologies and processes for teams throughout the firm.

• Support cross-functional relationships with software engineers solutions engineers and other business stakeholders to collaboratively create solutions and support business processes.

• Support IT staff vendors and other third parties to address system-level technical issues manage internal and external integrations and implement upgrades and enhancements.

• Support to establish COE and best practices for analytics and data dashboard and application design and development.

• Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools.

• Partner closely with the firms PMO and Change Management teams to ensure adoption and ongoing enhancements to the platforms. Develop standard configuration documentation and related guides for data consumers. Collaborate to design end-user training onboarding and user adoption programs and communications.

• Special projects and duties as assigned.

Required Skills:

• Excellent dashboard design analytics and data visualization skills.

• Excellent Microsoft cloud product suite experience.

• Excellent experience in people management skills.

• Excellent written and verbal communication skills. Excellent organizational teamwork customer service and critical thinking skills required.

• Familiarity with generative AI tools and capabilities.

Required Qualifications & Education:

• Bachelors degree in relevant field.

• 3 years of experience in a law firm corporate legal department or professional services environment particularly within an intelligence function.

• Excellent proficiency in business intelligence application development and data visualization.

• Strong knowledge and understanding of the legal technology landscape including trends tools and industry standards.

• Extensive experience working with legal technology workflow systems legal project management and practice management tools.

• Deep understanding of law firm structure and business practices as well as practice-specific terminology.

• Experience working with a broad array of legal practices including transactional litigation and regulatory.

• Experience with and willingness to learn more about emerging Microsoft OneLake Fabric Power Copilot and related concepts and applications.

• Exceptional proficiency working with MS Office and Power platform especially for analyzing and communicating data-related concepts.

• Proficiency with cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions.

• Ability to develop effective and collaborative relationships among business teams lawyers firm administrative departments and vendors.

• Champion for change management process improvement user adoption and the constant evolution of complex data strategies and needs.

• Initiative and creativity to develop unique and innovative approaches to address existing challenges and/or positively affect lawyer productivity client service and overall fiscal health of the firm.

• Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities.

Preferred Qualifications & Education:

• Masters or related coursework or certifications strongly preferred.

Physical Requirements:

• Ability to sit or stand for extended periods of time.

• Moderate or advanced keyboard usage.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs) dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex (including pregnancy childbirth or related conditions transgender status and sexual orientation) national origin age disability genetic information veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact .

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process as well as inclusion in a personnel file. Categories of data collected may include name address phone numbers email Social Security Number and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background employment and certifications. Please visit Legal Information Portal for Holland & Knight LLPs privacy policies.