Oracle Simphony POS Expert – Advisory Consultant
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary: The client is seeking an experienced Oracle Simphony expert to provide an independent assessment and expert advisory on the current Simphony deployment cost structure issue ownership and support model. The role will support leadership and franchise stakeholders by delivering fact based insights and a clear path to a healthy cost effective and accelerated deployment.
Key Responsibilities
Platform Health Review
o Assess overall health of the Oracle Simphony environment (architecture configuration rollout approach)
o Identify key risks issues and improvement areas
o Recommend practical solutions to stabilize and optimize deployment
Cost & Deployment Analysis
o Review deployment and support costs across franchises
o Provide expert opinion on high deployment costs and FZ to FZ variances
o Benchmark costs against comparable large QSR rollouts (e.g. BK)
Issue Ownership Assessment
o Analyze recurring issues and determine responsibility (Oracle vs. install/implementation partner)
o Clarify accountability and improve issue triage and escalation processes
Support Model Review
o Evaluate the current support model (including Cognizant)
o Assess effectiveness SLAs and alignment with business and franchise needs
o Recommend improvements to support structure and governance
Franchise & Leadership Advisory
o Provide expert input to help leadership communicate clearly with franchisees
o Support fact based discussions on cost stability and deployment challenges
Accelerated Deployment Plan
o Define an actionable roadmap to achieve a healthy scalable Simphony deployment
o Recommend standardization governance and partner alignment actions
Required Skills & Experience
8 10 years of experience with Oracle Simphony POS
Strong knowledge of Simphony architecture rollout and store deployment models
Experience supporting large scale multi franchise QSR or retail environments
Proven ability to work with Oracle system integrators and support partners
Strong stakeholder communication and executive level advisory skills
Ability to act as a neutral independent expert
Key Deliverables
Platform health and risk assessment
Cost and deployment expert opinion
Issue ownership and accountability findings
Support model evaluation
Accelerated deployment and stabilization roadmap
