Unemployment Insurance Manager (Adjudication)
Share
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
ADA Notice
If you require an accommodation based on a disability for any step of the selection process please contact
Background check information
The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someones world!
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented diverse and dedicated employees.
- We get better at what we do every day.
The ideal candidate at minimum must have the following:
Option 1:
- 12 months experience as and Unemployment Insurance Supervisor
OR
Option 2:
36 months experience or training in government laws rules regulations &/or procedures governing unemployment insurance.
AND 12 months experience in supervisory principles/techniques
OR
Option 3:
Completion of undergraduate core program in public or business administration.
AND 12 months training or experience in government laws rules regulations &/or procedures governing unemployment insurance
AND 12 months experience in supervisory principles/techniques
OR
Option 4:
- Equivalent of minimum class qualifications for employment noted above.
Tips For Your Application
When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohios E1 Pay Schedule Pay Range 14. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $39.22per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
| Pay Range 14 | Step 1 | Step 2 | Step 3 | Step 4 | Step 5 | Step 6 | Step 7 | Step 8 |
| Hourly | $39.22 | $41.46 | $43.68 | $46.05 | $48.66 | $51.36 | $53.49 | $55.99 |
| Annual | $81578 | $86237 | $90854 | $95784 | $101213 | $106829 | $111259 | $116459 |
| Months of Employment | At Hire | 6 Months | 18 Months | 30 Months | 42 Months | 54 Months | 66 Months | 78 Months |
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Office of Unemployment Insurance Operations
The Office of Unemployment Insurance Operations (OUIO) administers Ohios unemployment insurance program which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at You Will Do
This position supervises an Unemployment Adjudication Center including managing supervisors and staff. You have to manage specific metrics and provide timely coaching and feedback.
Oversee the entire operations of the Adjudication Center.
Provide constructive daily leadership feedback and encouragement to team members.
Be a subject matter expert and trainer on day-to-day responsibilities.
Work with executive leadership in developing implementing and managing policy and procedural improvements.
Manage create and improve practices to enhance customer experience and operational efficiency.
Build team morale and collaboration across teams and other centers.
Manage individual and team performance metrics and analyze root causes to understand trends.
Create and maintain a positive and uplifting culture within the office.
Represent the agency in public speaking engagements.
Assist UI Senior Manager with budget and issues/problems of the Adjudication Center.
Recommended Skills
- Experience with federal or state employment programs especially unemployment benefits.
Supervisory experience or training.
Call center experience (preferred).
Ability to lead change management in customer and employee behavior.
Ability to handle many priorities and remain calm in a fast-paced environment is essential.
Schedule: Full-time
Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.
Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus Akron or Dayton. This determination will take into account the proximity to the applicants home address.
Rhodes State Officer Tower - 30E Broad Street Columbus OH 43215
Akron - 172 S. Broadway Street Akron OH 44308
Dayton - 6680 Poe Avenue Dayton OH 45414
Travel: Occasional travel within the state of Ohio.
PN(s):
Required Experience:
Manager
Key Skills
About Company
Ohio.gov is the official website for the State of Ohio. Find the government information and services you need to live, work, travel, and do business in the state.
