BPO Project Manager
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Job Location:
Addison, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
BPO Project Manager
Long term contract (onsite in Addison TX or fully remote)
A BPO (Business Process Outsourcing) Project Manager oversees outsourced business operationssuch as customer service back-office work or IT servicesthat are often handled by third-party vendors or offshore teams. Their job is to ensure the outsourced work runs smoothly meets deadlines stays within scope and satisfies client expectations.
Think of them as the bridge between the client and the BPO provider making sure everyone is on the same page work is moving forward and nothing falls through the cracks.
Oversee scheduling of project tasks meetings and resource allocation to ensure timely execution.
Key Responsibilities (Simplified for the Team):
What Makes a Great BPO Project Manager
Long term contract (onsite in Addison TX or fully remote)
A BPO (Business Process Outsourcing) Project Manager oversees outsourced business operationssuch as customer service back-office work or IT servicesthat are often handled by third-party vendors or offshore teams. Their job is to ensure the outsourced work runs smoothly meets deadlines stays within scope and satisfies client expectations.
Think of them as the bridge between the client and the BPO provider making sure everyone is on the same page work is moving forward and nothing falls through the cracks.
Oversee scheduling of project tasks meetings and resource allocation to ensure timely execution.
- Maintain and organize project documentation including reports contracts and process records.
- Manage project timelines track milestones and ensure adherence to deadlines.
- Coordinate communication between stakeholders ensuring clarity and alignment on administrative needs.
- Monitor project progress identify potential delays and escalate issues as needed.
- Ensure compliance with administrative protocols and client requirements.
- Previous BPO experience preferred
- assist with the overall management of the projects with TCS and ADP
- BPO TCS and ADP experience
Key Responsibilities (Simplified for the Team):
- Keep Projects Organized:
- Manage documents like contracts reports and process guides.
- Make sure everything is documented accessible and up-to-date.
- Track the Work:
- Follow a timeline.
- Monitor milestones and flag anything thats running late.
- Coordinate Communication:
- Be the main point of contact between all stakeholders (clients vendors internal teams).
- Ensure everyone understands whats needed and whats expected.
- Spot Problems Early:
- Track progress closely.
- If something looks offlike delays or miscommunicationthey escalate it quickly to get it resolved.
- Stay Compliant:
- Make sure processes follow both internal company policies and the clients requirements.
- Bring BPO Experience:
- They should understand how outsourced operations work especially in high-volume environments.
- This includes working with offshore teams or call centers often across time zones.
- Experience in BPO settings
- Strong project coordination skills
- Great communicator especially across cultures teams and time zones
