IT Support Specialist Help Desk Analyst

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: IT Support Specialist / Help Desk Analyst (Level 1).

Location: Houston TX (Remote).

Duration: Long Term Contract.

Position Overview:

We are seeking a proactive and customer-focused IT Support Specialist (Level 1) to provide first-level technical support to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues supporting IT operations and ensuring minimal disruption to business activities.

Key Responsibilities:

Provide first-level technical support for desktops laptops and mobile devices addressing hardware and software issues.
Assist users both remotely and in-person guiding them through troubleshooting steps and restoring services quickly.
Log track and document all incidents and service requests in the IT service management system.
Escalate complex or unresolved issues to senior IT support teams while ensuring proper follow-up and resolution.
Support IT infrastructure projects including system setups server installations and computer lab deployments.
Maintain and manage IT asset inventory ensuring accurate tracking and lifecycle management of devices.
Perform routine system maintenance and updates to ensure optimal performance and reliability.
Collaborate with internal teams to improve support processes and enhance user experience.

Required Skills & Qualifications:

Bachelors degree in Computer Science IT or related field (or equivalent experience).
1 3 years of experience in IT Support / Help Desk / Desktop Support roles.

Strong knowledge of:

Windows OS and basic Mac support.
Hardware troubleshooting (desktops laptops peripherals).
Basic networking concepts (LAN/Wi-Fi VPN).
Experience with ticketing systems (ServiceNow Jira or similar).
Excellent problem-solving and troubleshooting skills.
Strong communication and customer service skills.
Ability to prioritize tasks and work in a fast-paced environment.

Role: IT Support Specialist / Help Desk Analyst (Level 1). Location: Houston TX (Remote). Duration: Long Term Contract. Position Overview: We are seeking a proactive and customer-focused IT Support Specialist (Level 1) to provide first-level technical support to end-users. The ideal candidate w...