Training Coordinator Product Returns
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Job Location:
Oxfordshire - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Abbotts Diabetes Care business designsdevelopsand manufactures leading-edge glucose monitoring systems and test strips for use in both home and hospital settings. Our product portfolio includesFreeStyleLibre a recently launched system that isrevolutionisinghow people with diabetes around the worldmonitortheir glucose levels. We are passionate about doing work that improves the quality of peoples lives.
We currently have an opportunity for aComplaints Training Coordinatorto join our ComplaintsInvestigation / Product Returns team based in Witney Oxfordshire.
In this role you will play a vital part in shaping and developing the technical capability of our Complaints teams. You will lead the design delivery and continuous improvement of our trainingprogrammesto ensure our investigators are equipped with the skills knowledge and confidence to perform at the highest level.Youllalsobe responsible formaintaininga structured training framework that supports operational readiness technical excellence and regulatory compliance.
As a Complaints Training Coordinator you will:
Develop andmaintaina structured departmental training schedule to meet evolving business needs andmaintainconsistency across technical investigation training.
Coordinate and manage the workload of the training team ensuringtimelyand effective delivery of training aligned with operational priorities.
Design implement and continuously improve training processes that support competency development technicalproficiency and staff engagement.
Establish and manage a competencymonitoringframework ensuringaccuratetracking assessment and documentation of staff capabilities.
Lead enhance and support the Train the Trainerprogramme ensuring trainers are equipped withhigh qualitycontent tools and guidance.
Collaborate with team leads SMEs andcross functionalstakeholders toidentifytraining needs and developappropriate contentand delivery methods.
Monitor training effectiveness using feedback performance data and key metrics to support continuous improvement and strategicdecision making.
Ensure all training materials are up to datestandardised and compliant with regulatory and internal quality requirements.
Support onboarding and upskillingprogrammes enabling smooth transitions and effective knowledge transfer for both new and existing staff.
Assistwith capacity planning by forecasting training requirements based on workload new product introductions and staffing changes.
Identifyand mitigate risks relating to training gaps or inconsistencies and support audit readiness across both Complaints departments.
Promote a culture of learning and development encouraging staff engagement and ownership of their professional growth.
Demonstrate a strong understanding ofcomplaintsprocesses to helpidentifyvariables that mayimpactefficiencies.
To be successful you will be proactive highlyorganised and confident in communicating with stakeholders at all levels. You will need:
Proven experience supporting or delivering structured trainingprogrammes.
Proven experience leading training projectsthrough tocompletion.
Strong written and verbal communication skills.
Excellentorganisationalproblemsolving andattentiontodetailcapabilities.
Good computer skills (MS Office)
Secondary level education
A passion for continuous learning development and improving operational performance.
Asyoudexpect from an innovative global healthcare company we offer an excellent starting salary and a competitive range of benefits including a defined contribution pension scheme share ownership scheme private healthcare life assurance and a flexible benefits scheme. Here at Witney we also like to help ouremployeeslive life to the fullest and therefore we offer a range of optional initiatives for you to get involved in including onsite allotments couch to 5k campaigns bee keeping yoga and more!
Werelooking for someone who is enthusiasticpeoplefocused and motivated by helping others develop and succeed. Ifyoureexcited about contributing to a team at the forefront of Diabetes Care innovation wedlove to hear from you.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Quality Assurance
DIVISION:
CHMN Office of the Chairman
LOCATION:
United Kingdom > Witney : Production Facility
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
Key Skills
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
