Training Operations Coordinator

Training Operations Coordinator - Essential Food Hygiene

Location: Office / Hybrid - Leeds - LS15 8ZB
Employment Type: Full-time
Reports To: Head of EFH

About Us

Part of the E&J (Eville & Jones/Phenna Group) - Essential Food Hygiene deliver a comprehensive range of accredited online training courses designed for maximum flexibility. Our learners can study anytime anywhere - empowering individuals and businesses to stay compliant work safely and excel in their industries.

Following our recent acquisition by the Phenna Group we are entering an exciting new chapter. With access to specialist expertise and broader resources we are accelerating our growth expanding our capabilities and opening the door to new sectors and future opportunities.

About the Role

We are looking for a proactive and highly organised Training Operations Coordinator to support the daytoday running of our online training business. This is a varied and fastpaced role perfect for someone who enjoys multitasking solving problems and delivering exceptional service to customers and stakeholders.

You will be central to the smooth operation of our business - supporting learners maintaining key systems managing data and helping to promote our products through digital marketing activities.

Key Responsibilities

Customer Service & Learner Support

• Respond to customer enquiries via phone email and live chat.
• Resolve issues quickly and professionally ensuring a great learner experience.
• Support students through the enrolment process and provide ongoing guidance where needed.

Administration & Operations

• Manage daily administrative tasks including scheduling inbox management and document preparation.
• Maintain learner records course data and internal databases.
• Support with small business accounts and general finance administration (e.g. invoicing reconciling payments issuing receipts).
• Assist with website updates course uploads and basic content management.

Reports & Data

• Pull analyse and present data reports on course performance sales customer interactions and operations.
• Provide insights and recommendations based on data trends.

Marketing & Social Media

• Support social media campaigns across multiple platforms.
• Assist with email marketing campaigns including drafting scheduling and reporting on performance.
• Help promote new courses and services through digital channels.

Product & Course Development

• Contribute ideas and feedback for new courses product enhancements and learner experience improvements.
• Support the development and testing of new online content.

Skills & Experience

Essential

• Strong administrative experience in a busy multitasking environment.
• Excellent written and verbal communication skills.
• Confident handling customer enquiries and explaining information clearly.
• Techsavvy with experience using customer service tools CRM systems or LMS platforms (or willingness to learn).
• Good understanding of social media and email marketing tools.
• Strong organisational skills and attention to detail.
• Ability to work independently and use initiative.
• A proactive customercentric mindset with a passion for continuous improvement.

Desirable

• Experience working in online training education or digital product environments.
• Basic website/content management experience (WordPress Wix or similar).
• Data analysis or reporting experience (Excel Google Sheets dashboard tools).

What Were Looking For

• Someone who is enthusiastic adaptable and enjoys working in a growing business.
• A positive growth mindset and willingness to learn new skills.
• A team player who also thrives working independently.

What We Offer

• Hybrid Working / Flexible Working Arrangements (Leeds Office LS15)
• Opportunity to grow and shape the role as the business expands.
• 25 Days Annual Leave Bank Holidays