Quality Improvement Officer
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Job Summary
3 Month Contract With A Local Authority
Job Purpose
- Lead on the quality assurance of data within the service and contribute to continuous service improvement through the provision of accurate information analysis and reporting.
- Operate flexibly as part of the business support function to ensure delivery of core administrative and operational services.
- Support the development of efficient and effective business support systems that add value to service delivery and improve outcomes for service users.
- Manage day-to-day financial processes ensuring accuracy and timeliness to prevent any negative impact on service delivery or partner organisations.
Key Responsibilities
- Provide comprehensive administrative support to frontline staff to ensure the smooth and efficient running of the service.
- Act as a first point of contact (telephone email and face-to-face) handling enquiries sensitively and appropriately including signposting to relevant services where required.
- Manage incoming and outgoing correspondence including distribution of mail.
- Organise meetings manage diaries send invitations arrange venues and distribute documentation.
- Produce accurate high-quality minutes of meetings.
- Lead on tracking collecting collating and analysing service data.
- Scrutinise and interpret data to produce meaningful outputs and implement follow-up actions.
- Input update and interrogate data systems relating to service users.
- Ensure data accuracy and timeliness supporting staff to meet deadlines and compliance standards.
- Produce detailed complex reports and performance information for management.
- Generate statistical data to monitor and improve service performance and data quality.
- Contribute to case audits and quality assurance activities.
- Present performance data (e.g. caseloads reviews) at team meetings and identify discrepancies.
- Undertake accurate and complex financial calculations relating to payments for agencies and service users.
- Create and manage purchase orders (e.g. placements petty cash invoices) linked to service users records.
- Run financial reports present findings to management and resolve discrepancies.
- Carry out day-to-day financial processes including budget monitoring invoice tracking and transaction processing.
- Assist in setting up bank accounts for service users where required.
Requirements
- Educated to A-level standard or equivalent
- Relevant qualification in business administration data analysis finance or a related field
- Evidence of continuous professional development
- Experience of working in an administrative or business support role within a fast-paced environment
- Experience of handling and analysing data producing reports and presenting findings
- Experience of working within Childrens Services Social Care or a public sector organisation
- Experience of financial administration including processing payments invoices and budget monitoring
- Knowledge of data protection legislation (e.g. GDPR) and information governance
- Experience of supporting audits inspections or quality assurance processes
Additional Information
- Bi-Weekly Payments
- 35 Hours Per Week
- Standard DBS is Required
