Rent Recovery Officer

Basildon - UK

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

3-month contract position with a local authority

Summary

This is a 3-month contract position with a local authority. The role involves the effective collection and recovery of all council secure temporary and use-and-occupation rent accounts. The objective is to maximize income while promoting tenancy sustainment. The postholder will make decisions in accordance with legislation council policy and court protocols collaborating with tenants courts and enforcement partners to achieve timely and accurate recovery outcomes.

Responsibilities

Manage a caseload of rent accounts ensuring recovery activity is timely accurate and compliant with legislation and internal procedures.
Undertake proactive recovery action using various methods including correspondence phone calls home visits and legal processes.
Assess individual circumstances to determine appropriate recovery routes considering vulnerability affordability and the Equality Act.
Promote tenancy sustainment by providing advice support and referrals to welfare financial or specialist support services.

Essential Experience

Demonstrable experience in rent recovery income collection debt management or a similar recovery environment.
Experience dealing directly with the public including handling challenging conversations negotiation and providing clear advice.

Essential Qualifications

Full UK Driving Licence and access to own vehicle with business use insurance.
GCSEs (or equivalent) including Maths and English.

Additional Information

Working hours: 36.25 hours per week.
Umb rate negotiable. 22.11 - 25.770 umb/hr
Due to the nature of this role the successful candidate will be required to be onsite a minimum of 3 days per week followed by hybrid working after an initial training period.
We operate on a bi-weekly payment schedule.

The role closes on 30th March 2026 apply ASAP.

Required Skills:

To undertake the effective collection and recovery of all council secure temporary and use-and-occupation rent accounts ensuring income is maximised while promoting tenancy sustainment

Required Education:

To undertake the effective collection and recovery of all council secure temporary and use-and-occupation rent accounts ensuring income is maximised while promoting tenancy sustainment

3-month contract position with a local authoritySummaryThis is a 3-month contract position with a local authority. The role involves the effective collection and recovery of all council secure temporary and use-and-occupation rent accounts. The objective is to maximize income while promoting tenancy...

3-month contract position with a local authority

Summary

This is a 3-month contract position with a local authority. The role involves the effective collection and recovery of all council secure temporary and use-and-occupation rent accounts. The objective is to maximize income while promoting tenancy sustainment. The postholder will make decisions in accordance with legislation council policy and court protocols collaborating with tenants courts and enforcement partners to achieve timely and accurate recovery outcomes.

Responsibilities

Manage a caseload of rent accounts ensuring recovery activity is timely accurate and compliant with legislation and internal procedures.
Undertake proactive recovery action using various methods including correspondence phone calls home visits and legal processes.
Assess individual circumstances to determine appropriate recovery routes considering vulnerability affordability and the Equality Act.
Promote tenancy sustainment by providing advice support and referrals to welfare financial or specialist support services.

Essential Experience

Demonstrable experience in rent recovery income collection debt management or a similar recovery environment.
Experience dealing directly with the public including handling challenging conversations negotiation and providing clear advice.

Essential Qualifications

Full UK Driving Licence and access to own vehicle with business use insurance.
GCSEs (or equivalent) including Maths and English.

Additional Information

Working hours: 36.25 hours per week.
Umb rate negotiable. 22.11 - 25.770 umb/hr
Due to the nature of this role the successful candidate will be required to be onsite a minimum of 3 days per week followed by hybrid working after an initial training period.
We operate on a bi-weekly payment schedule.

The role closes on 30th March 2026 apply ASAP.

Required Skills:

To undertake the effective collection and recovery of all council secure temporary and use-and-occupation rent accounts ensuring income is maximised while promoting tenancy sustainment

Required Education:

To undertake the effective collection and recovery of all council secure temporary and use-and-occupation rent accounts ensuring income is maximised while promoting tenancy sustainment