Senior Consultant Bilingual Functional Consultant
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CRM Senior Consultant MS Dynamics D365 Customer Experience
Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development knowledge management and business process management we help our clients find the right problems to solve and to solve these effectively. Our team of 190000 innovators across the globe is differentiated by the imagination knowledge and experience across industries and technologies that we bring to every project we undertake
Skills & Experience Required
Microsoft Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand requirements design scalable solutions configure CRM applications and support successful project delivery. This role requires strong business acumen excellent communication skills and hands-on experience in Dynamics 365 CRM.
- Work with business stakeholders to gather and document requirements.
- Perform fit-gap analysis and propose appropriate CRM solutions.
- Configure and customize Dynamics 365 CRM modules (Sales Customer Service Marketing Field Service).
- Design and document functional requirements business process flows and solution specifications.
- Collaborate with technical teams (developers solution architects) to ensure successful implementation.
- Conduct system testing support UAT and provide end-user training.
- Assist in data migration system integrations and reporting requirements.
- Provide post-implementation support enhancements and troubleshooting.
- Stay updated with the latest Dynamics 365 CRM and Power Platform features advising on best practices.
- Business level proficiency in Japanese and English
- Bachelors degree in computer science Information Systems Business or related field.
- 8 years of experience as a Functional Consultant/Business Analyst in Dynamics 365 CRM.
- In-depth knowledge of Dynamics 365 CRM entities workflows business rules and processes.
- Experience in requirement gathering gap analysis solution design and documentation.
- Exposure to Power Platform (Power Automate PowerApps Power BI).
- Strong communication analytical and problem-solving skills.
- Ability to work with cross-functional teams and manage multiple stakeholders
Preferred Skills
- Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Functional Consultant Associate.
- Experience in Agile delivery methodologies (Azure DevOps Jira).
- Prior experience with CRM integrations and data migration projects.
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About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
