Microsoft Dynamics 365 CRM Functional Consultant
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Infosys has been recognized as a Top Employer across APAC contributing to our sixth consecutive year of global certification. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Role: CRM Senior Consultant MS Dynamics D365 Customer Experience
Location: Tokyo
Skills & Experience Required
Microsoft Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand requirements design scalable solutions configure CRM applications and support successful project delivery. This role requires strong business acumen excellent communication skills and hands-on experience in Dynamics 365 CRM.
- Work with business stakeholders to gather and document requirements.
- Perform fit-gap analysis and propose appropriate CRM solutions.
- Configure and customize Dynamics 365 CRM modules (Sales Customer Service Marketing Field Service).
- Design and document functional requirements business process flows and solution specifications.
- Collaborate with technical teams (developers solution architects) to ensure successful implementation.
- Conduct system testing support UAT and provide end-user training.
- Assist in data migration system integrations and reporting requirements.
- Provide post-implementation support enhancements and troubleshooting.
- Stay updated with the latest Dynamics 365 CRM and Power Platform features advising on best practices.
- Business level proficiency in Japanese and English
- Bachelors degree in computer science Information Systems Business or related field.
- 8 years of experience as a Functional Consultant/Business Analyst in Dynamics 365 CRM.
- In-depth knowledge of Dynamics 365 CRM entities workflows business rules and processes.
- Experience in requirement gathering gap analysis solution design and documentation.
- Exposure to Power Platform (Power Automate PowerApps Power BI).
- Strong communication analytical and problem-solving skills.
- Ability to work with cross-functional teams and manage multiple stakeholders
Preferred Skills
- Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Functional Consultant Associate.
- Experience in Agile delivery methodologies (Azure DevOps Jira).
- Prior experience with CRM integrations and data migration projects.
- Term Life Insurance
- Referral Bonus Programs
- YearEnd Tax Support
- Paid annual leave and bereavement Leave and Statutory Holidays
- Short Working Hours for employees with caregiving responsibilities.
- Statutory Social Insurance: Welfare Pension Unemployment Insurance Health Insurance Nursing Care Insurance and Workers Compensation Insurance
- Health & Wellbeing support: Annual Health Checks with partial cost reimbursement Stress Checks & Industrial Physician support
- Employee Engagement and Wellbeing: Employee Events Wellbeing Programs Reward & Recognition
- Workplace Amenities: Onsite amenities include complimentary beverages.
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.
Here from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
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About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
