Administrative Assistant, SUTS

Description

Agency Description:

Position Summary: The position of Administrative Assistant is responsible for performing administrative data entry and supportive clerical tasks. The position also provides customer service and reception services for their respective location/program.

Essential Duties & Responsibilities:

• Timely and accurate data entry of 42CFR & HIPAA protected client documentation into multiple electronic health record databases.
• Assists in client intakes and registration for open access. Triage client calls and forward to appropriate staff.
• Maintains service-provided records and accounts for insurance and other billable entities.
• Identifies and communicates effectively and immediately the errors found in billing and reports them to the Admin Supervisor.
• Provides routine customer service and reception as part of client support. Call Center recording managing calls and scheduling appointments. Answer a multi-line phone system and properly route incoming calls in a professional courteous and helpful manner.
• Greet welcome and announce visitors to staff. Notify when appointments have arrived. Monitor waiting room area and client traffic and ensure clients and visitors are accompanied by staff when entering the office areas.
• Works collaboratively with admin team supporting the efforts and needs of other departments providing assistance in a team-oriented approach. Maintain master calendar of client appointments for medical staff.
• Performs clerical tasks such as filing copying ordering supplies faxing and word processing. Receive respond and initiate emails.
• Participate in department and agency trainings as assigned.
• Other support as needed
• Actively nurture and advance the cooperative harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organizations mission philosophy policies and procedures.
• Perform other related duties responsibilities and special projects as assigned.

Requirements Qualifications Skills & Abilities:

• Customer Servicemanages difficult customer situations responds promptly to customer needs and solicits customer feedback to improve service.
• Ability to maintain a high level of confidentiality a professional demeanor and to represent the organization in a positive manner at all times. Must demonstrate acceptable level of maturity good judgment and emotional stability.
• Oral and written communicationspeaks clearly and persuasively in positive or negative situations; Completes formal written communications skillfully and professionally.
• Must be passionate about Caminars mission.
• High School Diploma or GED is required. Bachelors degree strongly preferred. Absent a BA must have prior office or reception experience or possess an AA.
• 1-3 years of related work experience or equivalent combination of education and experience.
• Excellent understanding of insurance billing and payments processing: EOBs ICD-9/ICD10 and CPT coding.
• Strong understanding and working knowledge of the appeals and denials processes for Medicare Medi-Cal and other health insurances.
• Knowledge of EHR preferred.
• Spanish bilingual preferred but not required.
• Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with EHR strongly preferred. Experience with web based time and attendance and staff training and development system is strongly preferred.
• Problem solvingidentifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Quality managementlooks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Planning/organizingprioritizes and plans work activities uses time efficiently and develops realistic action plans.
• Adaptabilityadapts to changes in the work environment manages competing demands and is able to deal with frequent change delays or unexpected events. Ability to act quickly and appropriately in emergency situations.
• Dependabilityis consistently at work and on time follows instructions responds to management direction and solicits feedback to improve performance. Consistently engages forward thinking by completing tasks before asked.
• Safety and securityactively promotes and personally observes safety and security procedures and uses equipment and materials properly.
• Must be a dynamic self-starter with demonstrated ability to work independently at the front desk.

• Physical:Occasionally required to push/pull objects up to 50 lbs. and to lift/carry objects up to 25 lbs. Frequentlyrequiredto perform moderately difficult manipulative tasks such as typing writing etc. Must be able to walk stand and sit for extended periods.

• Sensory: Frequently required to read documentswrittenreports and plans. Must be able to distinguish normal sounds with some background noise as in answering the phone interacting with residents and staff etc. Must be able to speak clearly and understand/be understood using the English language.

• Cognitive:Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas several at a be able to remember multiple tasks/assignments given to self and others over a period of several days.

• Environmental Conditions:Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances dust and loud noises.

• Equipment:Frequently required to use a computer phone and fax machine.

• Must be able to meet and receive a criminal records clearance as required by Title XXII other licensing regulations and Caminar practices.

• This position may require limited occasional or frequent driving. If required a valid California driver license a reliable personal vehicle and current personal auto insuranceisrequired by addition an MVR sufficient to obtain andmaintaininsurability under agency auto liability policies are all essentialjobrequirements.

• Must be able to pass post offer pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.

• If applicable a personal cell phone with reliable service and a data plan to use for business purposes.

• May berequiredto obtain andmaintainFirst Aid and CPR certification.