Sales and Account Administration Manager

Sales and Account Administration Manager

Department: Social Enterprise

Status: Non-Exempt Full-Time

Location:Seattle WA.

Pay Rate: $82924 - $89051/annually

ABOUT THE ORGANIZATION

FareStart has been helping people transform their lives through food for 30 years one person one job and one community at a time.

People experiencing poverty struggle to escape the cycle they are in and often face other compounding barriers to getting and keeping a job. At FareStart we help people overcome barriers by teaching work and life skills neededto succeed in employmentand in life. By investing in people providing meals and building community we transform homelessness hunger and poverty into human potential.

OUR VISION

Every individual has the opportunity to thrive in an equitable and just world.

OUR MISSION

FareStart transforms lives disrupts poverty and nourishes communities through food life skills and job training.

OUR VALUES

• Acceptance:We build relationships based on the belief that the past informs but does not dictate the future.
• Respect:We treat everyone with dignity regardless of background or differences. We actively listen and seek first to understand. We are honest even when it is difficult.
• Openness:We create a culture of trust through transparency and open communication. We are open to new ideas.
• Collaboration:Contribute positively to strengthen the organization and our impact through teamwork and through partnerships.
• Accountability:We are responsible to each other to our community and ourselves. We are committed to rigorous evaluation and making fiscally responsible decisions that align with our mission.
• Inclusion:We provide a community of belonging regardless of background. We value and seek out diversity.
• Growth:We are a learning organization. We invest in continuous improvement and growth.

ABOUT THE POSITION

This position oversees sales client relationships and account operations for the Contract Meals department driving new business while ensuring strong client retention and service delivery. Through effective systems leadership and collaboration this position supports sustainable revenue and advances FareStarts mission by providing nutritious meals and creating meaningful on-the-job training opportunities for those we serve.

Essential Duties and Responsibilitiesinclude the following:

• Develop and implement sales plans to develop a pipeline of potential clients. Conducting lead and opportunity outreach on a regular basis. Maintain records of outreach activities using Salesforce.
• Lead monthly sales meetings highlighting current pipeline and potential reductions of service.
• Identify and engage in networking opportunities proactively building and strengthening relationships with prospective clients to grow the sales pipeline.
• Update Sales Forecast regularly and maintain Lead and Opportunity Dashboard in Salesforce. Collaborate with internal stakeholders on sales plan and marketing materials.
• Manage new contracts and ensure clients are set up correctly in all tracking and accounting systems.
• Maintain client relationship with regular check-ins and site visits as needed.
• Develop and maintain a Client Satisfaction support system to listen respond to and retain current accounts. Conduct monthly/quarterly check-ins as well as objective satisfaction tracking.
• Communicate with clients including sharing menus holiday alerts and other updates as needed.
• Respond promptly to client questions requests concerns and feedback.
• Monitor client feedback trends and implement processes to regularly assess satisfaction escalating insights as needed and driving improvements in client retention.
• Collaborate with the finance team to ensure accurate and timely billing.
• Manage and maintain current customer relationship management (CRM) system and participate in the design and implementation of any changes or improvements.
• Develop a systematic approach to responding to requests for proposals (RFPs) or soliciting new clients.
• Manage pricing by meal and contract type ensuring updates to pricing at least annually.
• Manage direct reports setting clear priorities ensuring accuracy in systems reporting and client data and maintaining alignment with operational and financial goals.
• Manage daily administrative and coordination workflows ensuring timely execution of production documentation order changes client communication and database management to support consistent high-quality service.
• Collaborate across teams (e.g. fleet and chefs) to ensure quality and efficient service. Report any deficiencies or concerns to department leadership.
• Assist leadership with budgeting and forecast information.
• Support grant and contract reporting by providing data to finance and development teams.
• Perform other duties as assigned.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Dont meet all desired requirements Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At FareStart we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every desired qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Bachelors degree in related field and four (4) or more years of experience with sales and/or customer relationship management; and/or an equivalent combination of education and experience.
• Proficient and experienced in Microsoft Office applications particularly Word Excel PowerPoint Outlook and Teams. Ability to work with customized databases and technology and to conduct internet research. Experience with Salesforce.
• Ability to multi-task in a fast-paced environment with excellent communication skills.
• Ability to work effectively independently and as part of a team within diverse teams and environments.
• Ability to communicate effectively and comfortably with audiences of different backgrounds and experiences.
• Ability to display sensitivity tact and responsiveness in various situations and maintain a high level of confidentiality.
• Ability to listen give and receive feedback in a productive and professional manner.
• Excellent written and verbal communication skills with the ability to adapt communication based on audience and purpose with inclusivity. Ability to disseminate information effectively to appropriate levels.
• Demonstrated excellent interpersonal negotiation and conflict resolution skills.
• Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner.
• Ability to evaluate problems and effectively solve them in a timely manner. Ability to respond to concerns with empathy and inclusivity.
• Ability to delegate responsibilities work with others and coach employees to develop their full potential. Provide helpful behaviorally specific feedback to others. Regularly meet with employees to review their development progress and express confidence in their abilities to be successful. Engage in open and honest communication.
• Ability to work a non-standard/flexible schedule which may include weekends evenings and holidays.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• This position is exposed to a typical office environment.
• The noise level in the work environment is usually moderate.
• There may be a combination of remote work and onsite work dependent upon business needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• This position may occasionally be required to lift and/or move up to twenty-five (25) pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• While performing the duties of this job the employee is regularly required to sit. The employee is frequently required to walk; use hands to finger handle or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand climb or balance and stoop kneel or crouch.

BENEFIT HIGHLIGHTS

• Competitive pay based on experience and qualifications
• Paid time-off (5 weeks first year of employment)
• Paid holidays including up 2 floating holidays
• 401(k) savings plan with company match
• Medical (including vision) Dental Disability and Life Insurance
• Employee discounts at FareStart retail social enterprises
• Employee Assistance Program
• Free ORCA pass

Why Should You Apply

• Be part of our mission to disrupt poverty.
• Join a supportive respectful and celebratory community among our staff students board and volunteers.
• Organizational commitment to a diverse equitable and inclusive workplace.
• FareStart encourages the personal and professional growth of its employees.

For information on FareStart including more information on employee benefits and our company culture visit our website at: to Diversity and Inclusivity

FareStart is committed to becoming a fully inclusive antiracist diverse organization. To fulfill our mission vision and values we are seeking candidates who demonstrate shared values of diversity equity inclusion and antiracism.

Our Commitment to Anti-Racism

FareStart defines antiracism as the clear acknowledgment that racism permeates organizations communities and industries including our own. We recognize that we have a duty to be vigilant in addressing and confronting racism in how we make decisions show up in our communities build business practices and policies and engage in intentional partnerships and philanthropic endeavors to fulfill our mission and vision.