Tour Operations Executive
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Job Location:
Ho Chi Minh City - Vietnam
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Ho Chi Minh City Vietnam (On-site)
Employment Type: Full-time
About the Opportunity
On behalf of our client we are hiring an Operation Executive / Assistant Manager to support their regional expansion and setup phase. Our client is a leading technology-driven organization with operations across multiple regions currently establishing a regional travel business with components in inbound tour operations travel technology and corporate events.
Joining the team as an Operation Executive / Assistant Manager you will act as the "tactical engine" of the office supporting the senior management in building a robust operational backbone. This is a unique "founding team" opportunity to help transition the brand from a legacy partnership model to a fully self-operated regional powerhouse.
Key Responsibilities
Trip Execution: Manage the direct booking and confirmation of all on-shore services in Vietnam (hotels luxury transfers local experiences and flights) ensuring seamless alignment with cruise schedules.
Supplier Relations: Maintain and nurture daily relations with a diverse network of contractors and vendors ensuring service delivery meets international 5-star standards.
Field Coordination: Organize and coordinate the assignments of local guides on the ground acting as the primary point of contact for real-time operational needs.
Reservations Administration: Handle high-volume reservations and administrative tasks with a professional 24-hour turnaround commitment to global B2B partners.
Operational Support: Directly assist leadership with flexible logistics reporting and quality assurance for our signature off-the-beaten-path travel products.
Strategic Growth: Assist in the setup of specialized travel operating systems and contribute to the companys expansion from B2B into the high-margin B2C market.
Requirements
Technical skills:
25 years of proven experience in DMC (Destination Management) Inbound Tour Operations or Luxury Hospitality.
In-depth understanding of the Vietnamese tourism landscape including destinations supplier networks and local logistics.
Proficiency in travel reservation software operating platforms or CRM systems is highly preferred.
Excellent English (MUST) the role involves daily communication with international stakeholders investors and regional leadership
Soft skills:
"Fixer" Mindset: Proactive problem-solver who can handle operational crises (e.g. weather-related changes) with calm and efficiency.
Entrepreneurial Spirit: Ambitious and willing to grow from a startup environment into a leadership role as the company scales.
Attention to Detail: High level of accuracy in managing complex multi-supplier bookings.
Adaptability: Comfortable working in a Western-style management environment with high autonomy.
Benefits
A highly competitive salary package
The unique opportunity to be a founding member of the Vietnam team working directly alongside the CEO to shape the companys future.
Performance-based bonuses tied to company growth and financial milestones.
Comprehensive social insurance (BHXH BHYT BHTN) in accordance with Vietnamese labor regulations.
Paid annual leave and a flexible results-driven working environment.
