Product Manager MWP Processes & CX
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Job Location:
Navi Mumbai - India
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Key Responsibilities:
- Process & CX Ownership (ICS-wide)
- Single-point owner for end-to-end process and customer experience across the ICS business
- Govern customer journeys across pre-sales order provisioning billing support renewals and exits
- Drive continuous improvement standardization and simplification
- Build strong business cases for internal approvals.
- Product Launch & Governance
- Own end-to-end product launch through CLCM sign-off and internal approval forums.
- Drive strict adherence to the NPI process ensuring cross-functional readiness.
- Ensure all legal finance compliance operations and GTM requirements are met pre-launch.
- Ensure zero process or CX gaps before launch
- Testing & System Readiness
- Coordinate product testing in DBCH / billing & commerce systems.
- Validate SKUs pricing logic invoicing taxation and settlement flows before go-live.
- OEM & Partner Management
- Lead OEM / ISV onboarding and engagement.
- Create negotiate and finalize OEM agreements including commercials SLAs incentives and compliance terms.
- Act as the single point of ownership for OEM product and commercial alignment.
- Commercial & Financial Ownership
- Define pricing models bundles and discount structures.
- Set up and govern vendor settlement processes including reconciliation and payouts.
- Work closely with Finance to ensure margin visibility and profitability tracking.
- Go-To-Market Enablement
- Partner with Sales and Marketing for product positioning launch kits and enablement.
- Support sales teams with product training demos and competitive differentiation.
- Track post-launch performance and drive continuous improvements.
- Product lifecycle & NPI management
- Strong OSS/BSS system and process understanding
- Commercial modeling & pricing
- OEM / partner negotiations
- SaaS Cloud Platform & VAS business understanding
- Strong stakeholder management
- Structured execution mindset
- 23 VAS/ products launched annually through CLCM & NPI with zero compliance gaps
- 100% launch readiness: DBCH tested correct pricing billing taxation and SKUs
- OEM agreements signed & operational for all launched products
- Products achieve target margins within 2 quarters of launch
- Accurate vendor settlements with zero revenue leakage or disputes
- Sales enabled with clear positioning pricing and launch collateral
- Strong crossfunctional execution with minimal postlaunch rework
- 812 years of experience in Product Management or delivery or IT preferably in SaaS VAS Cloud or Platform businesses.
- Proven experience managing enterprise-grade product launches with governance.
- Strong exposure to OEM / ISV partnerships and commercial agreements.
- Working understanding of billing systems settlements and financial workflows.
- Ability to work effectively across Legal Finance Tech Sales and Operations teams.
- Bachelors degree in a relevant field (e.g. Computer Science Business or Engineering).
- Strong analytical skills and a data-driven mindset.
- Excellent communication and collaboration abilities.
- Understanding of Microsoft products and services.
- Excellent communication and negotiation skills.
- Strong analytical and problem-solving abilities.
Required Experience:
IC
Key Skills
About Company
Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, ... View more
