Service BDC Coordinator
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Job Location:
Studio City, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join Our Team at Century West BMW
Century West BMW is seeking a Service BDC Representative to join our high-performing team in Universal City. This role is critical to delivering a premium customer experience by supporting our Service Department through appointment coordination customer follow-up and inbound/outbound communication.
If you are organized customer-focused and thrive in a fast-paced environment we want to hear from you.
Compensation
$20/hour base pay
Monthly performance bonus tiers based on:
Appointments set
Show rate
Repair order (RO) conversion
Bonus Structure Example:
Tier 1: $300/month Meets baseline KPIs
Tier 2: $600/month Strong performance
Tier 3: $1000/month Top performer
High performers can significantly increase their monthly earnings.
What Youll Do
Manage inbound and outbound service calls emails and online inquiries
Schedule and confirm service appointments efficiently and accurately
Follow up with customers regarding upcoming missed and recommended services
Re-engage inactive customers and support retention efforts
Coordinate with Service Advisors to ensure smooth appointment flow
Maintain accurate customer records in CRM systems
Deliver a high-level professional customer experience in every interaction
What Were Looking For
Minimum 1 year of experience in an automotive BDC role (required)
Previous service BDC experience strongly preferred
Strong communication skills (phone email and text)
Highly organized with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Positive team-oriented attitude with a customer-first mindset
Proficiency in CRM systems (ADP/CDK experience a plus)
What We Offer
Medical dental and vision benefits
401(k) with company match
Paid time off and holidays
Career growth opportunities within a premier automotive group
Why Century West BMW
At Century West BMW we pride ourselves on delivering a luxury experience at every touchpoint. Our team is driven supportive and committed to excellence. If youre looking to grow your career in a professional fast-paced environment this is the place.
Apply Today
Only candidates with BDC experience who are ready to perform and deliver exceptional service should apply.
Required Experience:
IC
Key Skills
About Company
Description of the role Come join our team at Century West BMW as an Automotive Shop Foreman. We are looking for a dedicated individual with a passion for BMW v...
