Shopper Insights Senior Client Lead

dunnhumby is the global leader in Customer Data Science partnering with the worlds most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight advanced technology and close collaboration to help our clients grow innovate and deliver measurable value for their customers.

dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Nestlé Unileverand Metro.

Were looking for aShopper Insights Client Lead who is ready to grow their career and make a real impact. This is an opportunity to contribute to the continued success of dunnhumbys Waitrose Supplier Insight Team working with a marketleading business to shape commercial opportunities and influence key decisions across retailers and CPG partners.

Joining our team means working alongside worldclass passionate people in a dynamic and collaborative market team. Youll deliver bestinclass client management across a varied portfolio of CPG clients helping to drive customercentric brand and category growth at Waitrose. Youll also play a key role in aligning Client and Retail priorities to deliver exceptional Client Success.

What youll be working on

• Managing and developing a portfolio of clients ensuring strong relationships delivering value and supporting renewals
• Spotting opportunities to grow accounts influencing client decisions through insightdriven recommendations
• Leading client conversations consulting on how best to leverage dunnhumbys customer insight tools and services
• Supporting new business activity contributing to pitches and platform demonstrations for prospective suppliers
• Bringing forward thought leadership helping shape how clients and the retailer use customer data to make decisions
• Identifying owning and converting pipeline opportunities driving account growth and contributing to commercial outcomes
• Delivering bestinclass customer insight presentations bringing the customer to the heart of decisions and supporting Waitrose in key strategic changes
• Partnering with Waitrose and internal teams to align on commercial priorities and deliver joint outcomes
• Option to coach or support junior colleagues contributing to capability building and consistent ways of working

What we expect from you

• Bachelors degree or equivalent experience
• Understanding of the CPG industry shopper insights and commercial decisionmaking
• Experience managing client or stakeholder relationships ideally with CPGs or retailers
• Ability to drive commercial value through insightled products or services
• Strong communication and influencing skills confident in clientfacing settings
• Ability to translate analysis into clear compelling insight stories
• Proactive collaborative approach to working across teams

What you can expect from us

We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.

And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

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