Business Support Advisor

We are currently looking for aBusiness Support Advisorto join ourAuthorisation LifecycleFunction within the Healthcare Quality & Access group.

This is a full-timeopportunity on a permanent basis. The role will be based in 10 South Colonnade Canary Wharf London E14 4PU.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible hybrid way of working with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role this can flex up to 12 days a month with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

Who are we

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices underpinned by science and research.

The Healthcare Quality and Access portfolio is to drive quality and critically appraise benefits and risks to inform robust decisions on healthcare access including accelerated access pathways. It will do this by bringing together a fusion of our capabilities across both medicines and medical devices to enable licensing and market access as well as ensuring compliance with regulations and standards.

The Authorisation Lifecycle function is an enabler central to delivery of the frontline HQA group. It includes data assurance and quality high-volume certification work and coordination and support to the frontline functions. It also includes some more complex activity that supports across the product lifecycle such as medicines and medical devices borderline patientinformationand medicines advertising.

Whats the role

The successful candidate willmanage shared procedural pathway mailboxes ensuringtimelytriageaccurateresponses and effective communication with internal and external stakeholderswhilemaintainingaccurateproduct information and records.

Oversee and manageStandard & ComplianceHQA & Authorisation Lifecycleprojects

Supportthe MHRACross-UKInformation Sharingprocessfrom National-GB and International Recognition applications made to the MHRA via the Human Medicines Portal

Key responsibilities:

• Monitoring and management of dedicated ACCESS and ORBIS mailboxes. Ensuringaccuraterecords and audit trails for all workflow tracking systems available procedure spreadsheets.

• Support office-based assessments asrequiredandin accordance withthe documented quality system ensuring any issues arising are dealt with inan appropriateandtimelymanner.

• Provide advice to stakeholders in relation to inspection planning activities

• Monitoring and management of dedicated mailboxes. Ensuringaccuraterecords and audit trails for all workflow tracking systems available procedure spreadsheets secure informationchannelsand databases to the highest possible standard

Who are we looking for

Oursuccessful candidatewill have the following:

• Demonstrable experience of a flexible and adaptable attitude towards work providing a proactive service and the ability to use initiative foresight and have a willingness to go the extra mile and excellent attention to detail.

• Excellent oral & written communication skills including the ability to communicate scientific information

• Excellent team working skills to work across teamsfunctionsand professional disciplines.

• Demonstrates effective organisation skills in a pressurised target driven environment with the ability to influence the delivery of work on time whilstmaintaininghigh standardsof quality where there are a range of competing deadlines and priorities.

• Ability to deal confidently and diplomatically with colleagues at all levels externalcontactsand the public.

Person Specification:

Method of assessment:AApplication IInterview

Behaviour Criteria:

• Managing a Quality Service (A I)

• Working Together(A I)

• Communicating & Influencing(A I)

• Delivering at Pace(A I)

Experience Criteria:

• Excellent oral & written communication skills including the ability to communicate scientific information.(A I)

• Demonstrable experience in drafting highqualityaccurate&technical written correspondence.(A I)

• Ability to workboth independently and as part of a teamon a projectwith a delivered example(A I)

• Understanding of the regulation of medicines in the UK.(A I)

Technical Criteria:

• Excellent IT skills use of MS Office (particularly Excel) and Business Objects.(A I)

• Ability to work with Agency database systems effectively including updating the system as required.(A I)

• Life sciences degree OR equivalent and substantial relevant work experience.(A I)

If you would like to find out more about this fantastic opportunity please read our Job Description and Person Specification!

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The selection process:

We use the Civil Service Success Profiles to assess our candidatesfind out more here.

• Online application form including questions based on theBehaviour Experience and Technical Success Profiles.Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind and our Hiring Managers will not be able to access your CV when reviewing your application.

• Interview which can include questions based on theBehaviour Experience Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications we will hold an initial sift based on the lead criteria of: Life sciences degree OR equivalent and substantial relevant work experience.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allowsufficienttime. You can view the competencies for this role in the job description.

Use of AI in Job Applications

Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see ourcandidate guidancefor more information on appropriate and inappropriate use.

If you require any disability related adjustments at any point during the process please contact as soon as possible.

Closing date:08 April 2026

Shortlisting date: 20 April 2026

Interview date:05 May 2026

If you need assistance applying for this role or have any other questionsplease contact

Candidates will be subject to UK immigration requirements as well as Civil Service nationality information on whether you are able to apply is availablehere.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must completebasic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations and in some circumstances routine health surveillance. These roles include:

• Laboratory-based roles working directly with known pathogens

• Maintenance roles particularly those required to work in laboratory settings

• Roles that involve visiting other establishments where vaccination is required

• Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes including Tax-Free Childcare. Determine your eligibilityhere.

Individuals appointed on level transfer will retain their existing salary and are responsible for ensuring they fully understand the financial implications of any potential move and the impact (if any) on their terms. If an individual is in any doubt they should seek clarification before accepting a job offer.

Staff joining on promotion will receive up to a 10% increase of their current basic salary or the pay band minimum whichever is the greater.

The individual will not retain any allowances paid by the former department/Agency unless there are special circumstances such as a reserved right to those allowances on transfer.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries please contact.

In accordance with the Civil Service Commissioners Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointmenton the basis ofmerit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should firstly contact

If you are not satisfied with the response you receive you can contact the Civil Service Commission at:

Civil Service Commission

Room G/8

1Horse Guards Road

London

SW1A 2HQ