Customer Success Consulting

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

NIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are a team that partners with clients to fuse data science and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and services.

General Profile:

As a CS Consultant you will be responsible for delivering high-quality insights and recommendations that support strategic decision-making for clients. You will independently manage portions of projects contribute to business issue analyses and play a key role in category reviews lead generation and client engagement. This role requires strong analytical thinking attention to detail and the ability to communicate complex data in a clear and actionable format. You will also support internal initiatives and mentor junior team members.

Key Competencies/Responsibilities:

Category Review Analysis

Conduct and challenge client briefs with a solid understanding of the briefing process.
Build and present category review analyses to identify market trends growth opportunities and competitive dynamics. Conduct end-to-end business issue analyses with supervision addressing client-specific questions. Integrate QBO into analyses to enhance data-driven recommendations.
Deliver insights in a clear actionable format to support client decision-making.
Proactively seek feedback on deliverables incorporating PQR and t-NPS evaluations.
Simplify complex problems using data visualization and storytelling techniques.

Project Involvement

Support other analysts with minimal supervision contributing to project execution and deliverables.
Collaborate with cross-functional teams (e.g. Reporting BI) for report setup commentary and final delivery.

Lead Generation & Revenue Contribution

Take ownership of Lead Generation by developing a deep understanding of the full NIQ services and product portfolio including incremental offerings and by guiding the Insights team and other internal functions to identify develop and convert opportunities into incremental sales through strong trust-based client relationships. Independently identify and qualify leads meeting specific targets per associate/client.
Uncover sales-ready leads that contribute to closed-won revenue at expected levels.

Service Model Transition (SMT) Support

Understand and apply SMT processes including proper briefing documentation. Act as the main owner of consultative services related to the Service Model including core contract renewals proposal / RFP development processes and the creation and delivery of customer presentations

Thought Leadership

Proactively use and summarize TL materials identifying emerging trends and best practices in category management and analytics.
Create customer value by leveraging existing NIQ tools and capabilities to support clients business objectives through Thought Leadership materials.

Client Engagement & Relationship Management

Contribute to or lead client relationships depending on client size engaging with key departments and stakeholders. Develop and implement a Joint Business Plan for each assigned client including the definition and alignment of client objectives as well as the establishment and tracking of success metrics. Work in close collaboration with the Sales (AD) team to define strategic direction and customer service strategy driving client priorities through the Joint Business Plan.

Engagement

Actively participate in and lead internal initiatives or Service Excellence workstreams.

Developing Others

Mentor and coach junior associates supporting their development and integration into the team.

Qualifications :

Min 5-8 years of experience

Extra Competencies
Leadership: Accountable for own contributions and contributing to meeting teams objectives

Problem Solving: Solves problems and determines appropriate actions/solutions in straightforward situations; analyzes possible solutions using experience and judgment and precedents

Interpersonal Skills: Explains factual information of limited complexity to others in straightforward situations

We offer you:

A diverse work environment
Learning achievement academy
Global exposure engagement and collaboration opportunities
Ongoing career growth and skill development
Engaging and challenging work within our portfolio of clients

Additional Information :

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :

Employment Type :

Full-time