Customer Success Analyst

NIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are a team that partners with clients to fuse data science and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and services.

General Profile:

As an Analyst you will play a foundational role in supporting data-driven decision-making across various business functions. You will assist in category reviews business issue analyses and project support while developing your analytical skills and understanding of key business tools and processes. This role is ideal for someone early in their analytics career who is eager to learn contribute to team success and grow within a dynamic insights-driven environment.

Key Competencies/Responsibilities:

Key Responsibilities:

Category Review Analysis

• Demonstrate a basic understanding of the briefing process.
• Build and present simple category overview analyses
• Use category overview templates and data pulls to support insights generation.

Business Issue Analysis

• Support senior analysts in addressing client-specific business issues.
• Apply a foundational understanding of QBO (Query-Based Output) to assist in analysis.
• Contribute to strategic recommendations based on data insights.

Project Involvement

• Assist other analysts with data extraction and slide updates under supervision.
• Participate in cross-functional projects contributing to deliverables and timelines.

Lead Generation & Revenue Contribution

• Understand the Leads process and identify key contacts.
• Uncover sales-ready leads that contribute to revenue generation at expected target levels.

Service Model Execution (SMT)

• Track and log time accurately in the Service Model Tracker system.
• Understand the Service Model Tracker framework and contribute to transition activities.

Thought Leadership

• Demonstrate a basic understanding of thought leadership (TL) materials and their sources.
• Support TL projects led by senior team members.

Actively participate in internal initiatives and team-building activities.

Demonstrate a proactive approach to learning and collaboration

Qualifications :

Min 1-3 years of experience

Extra Competencies

Problem Solving: Uses defined procedures and policies to solve standard problems; analyzes information and standard practices to make judgments

Interpersonal Skills: Exchanges straightforward information asks questions and checks for understanding

We offer you:

• A diverse work environment 
• Learning achievement academy
• Global exposure engagement and collaboration opportunities
• Ongoing career growth and skill development 
• Engaging and challenging work within our portfolio of clients

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time