Warranty Coordinator
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Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
WARRANTY COORDINATOR
Location: Kanata
Build whats next at Minto
Working at Minto means being part of something biggerwhere your career is built on purpose progress and possibility. Here employees arent just valuedtheyre celebrated through peer-to-peer recognition team events and a culture that feels like family while honouring every individuals voice.
From day one weve got you covered
From your very first day at Minto youll have access to a rewarding and supportive package designed to help you thrive:
- Competitive compensation with performance-based annual bonus
- Comprehensive benefits starting on day oneincluding unlimited physiotherapy 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service and parental leave
- RRSP matching program and paid time off program to support your future and recharge
- Peer-to-peer recognition platform that celebrates your contributions
- Professional development and learning support to fuel your growth
- Exciting career paths across a dynamic and purpose-driven organization
Your place in our story
The Warranty Coordinator is responsible for providing customer service to homeowners in order to process all inquiries related to service repairs or outstanding work.
Heres how youll contribute
- Check Tarion portal daily to identify and print any new conciliations 30 days year ends or two year inspections;
- Review any emergency calls from the previous night or weekend and follow up with homeowner and/or trades;
- Coordinates repair appointments;
- Responsible for processing all relevant paperwork;
- Print the scheduled today list on a daily basis and contact all Trades to ensure successful workdays;
- Reschedule any additional follow-up appointments that are necessary;
- Process invoices;
- Manage vendor cards and the check in check out process;
- Respond to all inquiries from Homeowners and trade partners;
- Responds and assists with resolving all after sales complaints;
- Tracks and closely monitors all active files and ensure they are completed within the set deadlines as indicated by the Tarion Warranty Corporation;
- Provides updates and corresponds with the Tarion Warranty Corporation in regards to files that have been escalated with their office;
- Coordinate all repairs in model homes where necessary;
- Order materials as instructed by Managers;
- Other duties within the scope spirit and purpose of the job as requested by management.
What you bring to the team
Heres what will help you stand out. And even if you dont tick every boxwe believe in your potential and are here to support your growth.
- High School Diploma is required or a College Diploma (Construction Home Building Administration or related discipline) is an asset.
- A minimum of five (5) years of relevant work experience in a customer service role.
- Microsoft Office (Word Excel) Outlook
- Tarion Warranty Corporation Construction Performance Guidelines and Warranty Coverage is an asset
- Knowledge of construction processes and repair methods is an asset
- Strong knowledge of the Minto New Home Manual is an asset
- Communication skills (listening verbal and written)
- Problem Solving
- Organizational skills
- Attention to detail
- Customer service focused
- Team player
Hiring pay range:$55000-$63000 a year
Pay ranges atMintoare designed to accommodate variations in knowledge skills experience market conditions and locations reflecting our diverse industries and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.
Ready to build your future with us
Whether youre just starting out or looking to take the next step Minto offers the mentorship resources and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being we empower you to thriveprofessionally and personally.
Join a team where your growth purpose and potential are celebrated. Lets create something meaningfultogether.
About Minto
Our mission to build vibrant communities begins with the people who make it all possibleour employees. Named one of Canadas Best Managed Companies were proud of our 70-year legacy and dedicated to delivering moremore growth more purpose and more impactfor our employees homeowners residents and the neighbourhoods we serve.
Minto does not accept any speculative or unsolicited CVs that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CVs will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process well work with you to ensure your needs are met. To request accommodation please contact us at
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Required Experience:
IC
