Engagement Manager

Vancouver - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

ABOUT APPLY DIGITAL

Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy design to engineering and beyond we enable our clients to modernize their organizations and maximize value for their business and customers.

Our 750 team members have helped transform global companies like Kraft Heinz NFL Moderna Lululemon Dropbox Atlassian AE Networks and The Very Group.

Apply Digital was founded in 2016 in Vancouver the past nine years we have grown to ten cities across North America South America the UK Europe and India.

At Apply Digital we believe in the One Team approach where we operate within a pod structure. Each pod brings together senior leadership subject matter experts and cross-functional skill sets all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.

Wherever we work in the world we envision Apply Digital as a safe empowered respectful and fun community for people every single day. Together we work to embody our SHAPE (smart humble active positive and excellent) values and make Apply Digital a space for our team to connect grow and support each other to make a difference.

Visit our Careers page to learn how we can unlock your potential.

About us: Apply Digitals Marketing Services division is a rapidly expanding full-service Martech team with team members in the US Europe LATAM and Asia. As a personalization agency we bridge the gap between creative marketing and strategy. We specialize in cross-channel content strategy creation and distribution (email paid social push SMS) and MarTech implementations. We work with 50 clients ranging in size from companies like YETI Upside and Nutrafol to established marquee brands like AE Networks Afterpay and Stanley Black & Decker.

Role: Were looking to bring on an Engagement Manager to join our growing Marketing Services team. You will manage multiple CRM marketing programs simultaneously partnering closely with cross-functional teams to deliver high-quality campaigns on time and within scope.

Acting as the primary liaison between clients and internal teams youll translate client goals into actionable deliverables while ensuring strong alignment across strategy execution and performance.

This role is ideal for someone who blends strong project management capabilities with growing expertise in CRM and lifecycle marketing strategy and who can balance client needs team capacity and business objectives.

Responsibilities:

Serve as the primary point of contact for clients ensuring all deliverables are aligned to business goals KPIs and executed on time and at high quality.
Translate client goals into actionable marketing objectives roadmaps and measurable deliverables.
Lead cross-functional teams (developers strategists designers and QA) to deliver integrated MarTech programs that drive measurable impact.
Oversee project execution across multiple workstreams ensuring clarity in scope timelines priorities and dependencies.
Track all work in project management tools and partner with internal teams to ensure appropriate resourcing balanced workloads and on-time delivery of assets.
Maintain visibility into team capacity and allocation partnering with Engagement Coordinators to ensure work is assigned based on availability skillset and priority.
Identify risks or roadblocks that may impact delivery timelines or quality and proactively drive resolution plans with internal teams.
Monitor account health ensuring work aligns with scope timelines and overall delivery expectations.
Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort.
Partner with clients and internal teams to continuously improve campaign performance through testing insights and optimization.

Minimum requirements to be considered:

35 years of experience in a client management account management or project management role within a marketing agency or digital environment.
Experience managing client accounts or programs with exposure to multi-channel or complex marketing initiatives.
Strong project management skills with experience managing multiple projects or workstreams simultaneously.
Working knowledge of platforms such as Iterable Braze Salesforce Marketing Cloud or similar tools.
Understanding of audience segmentation personalization A/B testing and campaign performance analysis.
Strong communication and client-facing skills with the ability to build relationships and contribute to strategic discussions
Highly organized adaptable and proactive with the ability to thrive in a fast-paced environment.

The ideal candidate:

Has superior written skills strong organization and excellent communication and email etiquette.
Is a strong collaborator and relationship builder who thrives in a team environment.
Has excellent attention to detail and can synthesize information break it down into clear tasks and ensure nothing falls through the cracks.
Has experience working in project management tools (Asana Monday Jira Trello).
Has experience working cross-functionally across multiple teams and stakeholders.
Is able to balance multiple priorities while maintaining quality and meeting deadlines.
Understands how to manage competing priorities across client expectations team capacity and delivery timelines.

LIFE AT APPLY DIGITAL

At Apply Digital people are at the core of everything we do. We value your time safety and health and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:

Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.

An inclusive and safe environment: Were truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

Learning opportunities: We offer generous training budgets including partner tech certifications custom learning plans workshops mentorship and peer support.

Generous vacation policy: Work-life balance is key to our teams success so we offer ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs priorities and preferences.

Flexible work arrangements: We work in a variety of ways from remote to in-office to a blend of both.

Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. Thats why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.

For more information visit the Diversity Equity and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by emailing us at emailprotected.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

ABOUT APPLY DIGITALApply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy design to engineering and beyond we enable ou...