Technical Service Representative
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
- Vancouver
- On-site
- Yearly salary: CA$ 66000 - CA$ 80000
Job Description
About the position
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier safer and more enjoyable.
We are on a journey of continuous growth now looking for our next star a passionate Technical Services Representative. This position reports to Technical Services Supervisor and will work in Vancouver BC.
Vancouver:
Dometic Marines headquarters are in Vancouver British Columbia in Canada. The facility develops and manufactures hydraulic electronic and combustion-based products.
As Technical Services Representative of the Vancouver team you will be responsible to perform a variety of functions to support the Marine Division. Specifically providing technical and troubleshooting support over the phone or email to our customer expanding base.
General Responsibilities
- Respond to internal and external requests and questions via phone or email.
- Provide on-going technical and troubleshooting support to internal stakeholders.
- Identify and document improvements to products and applications in the field by capturing knowledge from the quality system.
- Maintain internal documents and records with current information as per SeaStar Solutions standard. Assist with collection of data and generate status reports as needed.
- Assist Technical Services Supervisor in the preparation of technical manuals and materials.
- May assist the Warranty Department to analyze warranty returns. Communication improvements and/or solutions from the Warranty to the Engineering Departments.
- Monitor trends in the field of SeaStar Solutions products and applications report findings to the Engineers and Product Managers.
- Complete additional job duties and assignments up to 15% of the time.
What do we offer
You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow evolve with the company and take on new challenges.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- Retirement Programs (RSP and Company Pension Plan)
- Paid Vacation
- Statutory Holidays
- Free on-site parking
- Tuition and Professional Designation dues assistance
- Employee discounts on our incredible products
- Company events
- Opportunities to make an impact
Required Experience:
Unclear Seniority
Key Skills
About Company
About the company Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedo ... View more
