Manager, APAC Order Management

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Title: Manager APAC Order Management

Location:Manila (Flexible)
Department:Order Management
Reports To:Sr. DirectorOrder Management
Employment Type:Full-time

Summary and Job Responsibilities:

The Manager APAC Order Management will lead and develop a team of regional Order Management analysts across our APAC region within one of the worlds largest private B2B software companies. This role will be based in Manila Philippines. The APAC OM manager will be responsible for ensuring completeness and accuracy across order processing and billing activities while upholding high standards of operational performance. This role will also drive strategic initiatives that enhance standardize and scale global order management processes.

This leader will combine strong operational oversight with financial and revenue awareness evaluating risk ensuring compliance with internal controls and making data-driven decisions that support the integrity and reliability of order and billing-related processes. The role requires an adaptable analytical leader who is willing to dive into the details solve complex problems and lead and motivate a high-performing partnership with Sales Finance IT Receivables Management and other cross-functional stakeholders the OM Manager will oversee day-to-day order management activities while driving root cause analysis automation and continuous improvement initiatives. This role will also identify opportunities to leverage automation tools such as Robotic Process Automation (RPA) and AI tools and capabilities to streamline processes improve outcomes and increase operational efficiency. The position reports to the Sr. Director Order Management.

• Continuous Improvement & Controls

• Analyze global Order Management processes systems and reporting to identify operational and financial improvement opportunities.

• Assess risks and oversee the design implementation and effectiveness of internal controls to maintain a strong control environment.

• Drive improvements through process optimization system enhancements reporting and targeted training.

• Leverage RPA and AI to automate workflows strengthen controls and improve scalability and efficiency.

• Deliver data-driven insights to support decision-making and continuous improvement initiatives.

• Standards Governance & Execution

• Lead complex cross-functional initiatives supporting operational transformation and process improvement.

• Manage timelines risks and deliverables while maintaining strong governance and accountability.

• Monitor and enhance control activities including opportunities to automate controls and monitoring through technology-enabled solutions.

• Policies Procedures & Alignment

• Standardize and document global order management processes to ensure consistency compliance and scalability.

• Partner with Finance Sales Revenue and Technology teams to align on end-to-end processes and control requirements.

• Drive clear communication and alignment across functions and geographies.

• Process & Strategy

• Identify root causes of operational and financial issues and develop prioritized scalable solutions.

• Lead initiatives from concept through execution ensuring stakeholder alignment and measurable outcomes.

• Redesign workflows using automation RPA and AI to improve efficiency accuracy and cycle times across the order lifecycle.

• People Leadership

• Build strong cross-functional relationships to drive alignment and operational success.

• Lead coach and develop a high-performing global team fostering accountability and continuous growth.

• Promote a culture of collaboration innovation and disciplined execution.

• Performance & Analytics

• Use data and financial insights to drive performance improvements and inform strategic decisions.

• Communicate progress risks and key initiatives to leadership

• Leverage advanced analytics and automation to enhance reporting and operational visibility.

Qualifications and Skills:

• Bachelors degree in Accounting Finance or equivalent professional experience.

• Minimum of 8 years of experience in an Order-to-Cash (OTC) environment including leadership roles with increasing responsibility preferably within a global SaaS organization.

• Understanding of Accounting concepts and experience evaluating operational and financial risk within order management or revenue operations processes.

• Experience with Salesforce Zuora and Workday preferred

• Experience identifying and implementing automation opportunities using RPA AI tools or workflow automation platforms

• Software industry experience preferred.

• Strong analytical strategic thinking and transformation leadership capabilities.

Competencies:

• Strong financial and revenue awareness with the ability to evaluate operational and compliance risk.

• Analytical detail oriented and process driven with the ability to connect operational insights to business outcomes.

• Proven ability to lead change and implement process improvements that drive operational efficiency.

• Experience leveraging automation technologies such as RPA and AI to improve business processes and scalability.

• Willingness to be hands on dig into complex issues and work alongside the team to deliver results.

• Strong leadership presence with the ability to motivate and develop high performing teams.

• Excellent interpersonal and communication skills capable of translating complex ideas for multiple levels of leadership.

• Experience working with global distributed teams and managing across time zones.

• High emotional intelligence with strong listening collaboration and stakeholder management skills.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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