Customer Service Associate L1 (Order Management)

Bosch Group

Job Location:

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Follow up customer calls
Respond to customers email inquiries in a timely manner
Process orders forms and claims
Provide product and service information to customers
Manage and update customer databases
Data processing and maintaining accurate Customer and Material Master Data
Management of B2B system updates and processing uploads
Research required information using available resources
Manage and resolve customer complaints

Qualifications :

1 year of customer service associate experience
Excellent in speaking and writing (English)
Attention to details and accuracy
Good interpersonal skills & ability to work with diverse environment
Team Player
Amenable to work in a morning shift
Present a positive attitude & accept constructive feedback
Client oriented
Knowledge in SAP system is a plus
Basic to advance MS application skills (Excel Word Outlook)
Amenable to work onsite and to start asap

Additional Information :

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.

Remote Work :

Employment Type :

Full-time

Follow up customer callsRespond to customers email inquiries in a timely mannerProcess orders forms and claimsProvide product and service information to customersManage and update customer databasesData processing and maintaining accurate Customer and Material Master DataManagement of B2B system upd...

Key Skills

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About Company

Bosch Group

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more

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