IT Support Intern

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.

About the role

Join our IT team in Guadalajara for a structured 12-week immersive program designed to turn foundational knowledge into professional expertise. Seeking an intern who wishes to gain real-world experience with the various activities within a SaaS company. Youll work on meaningful projects directly related to key Crunchtime business goals. Supporting internal employees and giving support to different departments.

What youll do as an IT Support Intern

• Provide day-to-day IT operational support.
• Provide resolution to the issues raised by the users.
• Document procedures guidelines and projects in which you are participating.
• Participate in designing and implementing IT processes tools and methodologies to ensure an effective and efficient service delivery.
• Evaluate existing processes and translate opportunities into technical requirements logic and code.
• Provide advice evidence and guidance during audit engagements.

What were looking for

• Strong communication skills in English.
• Proficient in troubleshooting client issues and efficiently providing long-term solutions and recommendations.
• Knowledge of operating systems (Mac OS / UNIX /Windows).
• Knowledge of common software applications (Microsoft 365 browsers etc.)
• Basic understanding of computer systems networks and troubleshooting

Nice to haves

• Mobile Device Management experience
• Strong problem-solving and communication skills

What youll get

• Professional Development: Access to mentorship and guidance from experienced professionals within Crunchtime to support their growth and development.
• Hands-on Experience: Opportunities to work on real projects and contribute to meaningful initiatives gaining practical experience in their field of interest.
• Compensation: Interns will be compensated for their participation during the Internship program.
• Lunch and Snacks at the Office: Access to free lunch when provided at the office during lunchtime.
• Provided Equipment: Interns will be provided with a laptop and any other required equipment to perform their work activities.
• Networking Opportunities: Exposure to a diverse and inclusive work environment fostering connections with colleagues and industry professionals.
• Feedback and Evaluation: Regular feedback sessions and performance evaluations to provide guidance and support in their learning journey.
• Potential for Future Opportunities: Possibility of future employment. Note: It depends on the businesss needs.

Accessibility Accommodation Statement

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

Equal Employment Opportunity Statement

At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.