Support (OSD)
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
At Sequoia Connect we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent connecting human potential with complex industrial execution. By joining our inner circle you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your Human OS and accelerating your growth through world-class high-impact projects.
We are currently partnering with a global IT powerhouse that represents the connected world through innovative customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally our client empowers over 1200 global customersincluding several Fortune 500 companiesto Rise. With a massive network of 163000 professionals across 90 countries they are at the absolute forefront of digital transformation leveraging next-generation technologies such as 5G AI Blockchain and Quantum Computing.
This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise this is where you belong.
We are currently searching for a Support (OSD):
Responsibilities:
- Provide hands-on hardware and desktop support directly to end-users.
- Deliver high-quality floor support addressing technical issues in a face-to-face environment.
- Manage local incident handling and coordination ensuring timely resolution of tickets.
- Perform hardware troubleshooting and break/fix tasks for workstations peripherals and mobile devices.
- Maintain a constant physical presence in the office to assist with immediate technical needs.
- Interface directly with users to provide guidance and resolve complex technical queries independently.
Requirements:
- Strong experience in on-site support or desktop support environments.
- Proven expertise in hardware troubleshooting (Laptops Desktops Printers AV).
- Ability to work independently and manage local site requirements.
- Proficiency in Windows/macOS environments and standard office productivity suites.
- Local presence in Mexico City (CDMX) is mandatory.
Desired:
- Prior experience within the Financial Services industry.
- Familiarity with ITIL processes for incident management.
Languages
- Advanced Oral English.
- Advanced Spanish.
Note:
- On-site CDMX.
If you meet these qualifications and are pursuing new challenges start your application on our website to join an award-winning employer. Explore all our job openings Sequoia Careers Page: Requirements: Requirements:
On-Site Support Desktop Support OSD Help Desk Hardware Support Break/Fix IT Support CDMX End-User Support Field Services.
