Digital Success Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Recruitment Fraud Alert
Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.
What to know:
- Commvault doesnotconduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.
If you suspect a recruiting scam please contact us at
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.
Job Title:DigitalSuccess Manager
The Opportunity:
The Scaled Success Manageris responsible fordriving customer outcomes at scale through digital touchpoints data-driven insights and proactive engagement. This role focuses on managing a large portfolio of customers byleveragingtools like Gainsight automated workflows email journeys and campaign-based outreach. The Scaled Success Manager ensures that customers onboard successfully adopt best practices expand product usage and minimize churnall through repeatable scalable and automation-enhanced interactions. This role collaborates closely with strategy product and operations teams to enhance digital success motions and personalize customer experiences efficiently.
What youll do
- Customer Query & CTA Management
- Manage the shared customer success mailbox and respond to customer queries with clarity and consistency.
- Work on CTAs (Calls to Action) in Gainsight based on the customers lifecycle stage documenting all actions appropriately.
- Complete risk-related CTAs byidentifyingissues early and executing necessary corrective steps.
- Digital Customer Journey Execution
- Drive scalable onboarding adoption and expansion through Gainsight email journeys and structured digital campaigns.
- Execute touchpoints defined in the Digital Success Customer Journeyworkflows ensuringtimelycommunication and follow-ups.
- Run targeted customer campaigns based on adoption metrics churn risk or expansion potential.
- Customer Insights&Reporting
- AnalyzeGainsight dashboards toidentifydata gapschurn risks expansion opportunities and adoption gaps
- Look out for avenues to drive actions at scale rather than thinking it as 1:1 approach
- Content & Communication Optimization
- Provide feedback on email sequences and digital workflows to increase engagement and personalization.
- Helpstrategy team to improve automation logic customer education materials and community contentwherever youidentifythe gap ( if any)
- Identifydata issuesimpactingpersonalization and help drive corrections.
- Cross-Functional Escalation & Collaboration
- Escalate internal issues promptly including incorrect contact assignments or unresponsive accounts.
- Partner cross-functionally to remove blockers improve customer experience and ensuretimelyproblem resolution.
- Who You Are (Job Requirements)
- Experience Requirements
- 3 years in Customer Success Account Managementhaving understanding ofpost sales customer life cycle
- Experience drivingconfigurationdemo onboardingadoptionescalationmanagementand outcome-based engagements.
- Able to map business requirements to product features and drive value conversations
- Prior experience working in pooled model is a plus
- Prior experience with Gainsight or similar customer success platforms
- Experience or prior work on using AI for scale is a plus
- Technical & Domain Knowledge
- Understanding of datacenterand cloud technologies including networking storage compute virtualization databases and BaaS solutions.
- Technical certifications or relevant educational background in data management SaaS cloud computing or similar fields are beneficial.
- Collaboration & Communication
- Excellent communication skills and ability to articulate technical and business concepts clearly.
- Able to collaborate with cross-functional teams and provide structured actionable feedback.
- Skills & Competencies
- Strong passion for customer experience and delivering results at scale.
- Ability to work independently in a dynamic SaaS environment and manage ambiguity confidently.
- Skilled in using dashboards automations and data-driven insights for decision-making.
Youlllove working here because...
- Employee stock purchase plan (ESPP)
- Continuous professional development product training and career pathing
- Annual health check-ups Car lease Program and Tuition Reimbursement
- An inclusive company culture an opportunity to join our Community Guilds
- Personal accident cover and Term life cover
Ready to #makeyourmark at Commvault Apply now!
We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process perform crucial job functions and receive other benefits and privileges of employment. Please contact us to request accommodation
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to.
Required Experience:
Manager
