Social Media Community Management Specialist

Scottsdale, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

As a Social Media Community Management Specialist youll support Vanguards efforts to foster thoughtful engaging and on brand conversations across our social media channels. This role focuses on execution responsiveness and learning with an emphasis on day to day community engagement and content support.

Youll sit within the Social Media Center of Excellence supporting the corporate social media team and partnering closely with more senior community managers.

This role is ideal for someone looking to build foundational skills in social media operations community engagement and brand voice within a highly regulated environment.

Responsibilities

Support community management efforts across Vanguards social media platforms by monitoring responding and escalating comments questions and feedback in alignment with established guidelines.
Monitor social media channels for potential issues and escalate risks or sensitive conversations according to defined protocols.
Assist with daytoday social media operations including proactive engagement and content support.
Use social listening tools to identify trends emerging conversations and engagement opportunities sharing insights with senior team members.
Help maintain consistent brand voice by applying approved messaging tone and response frameworks.
Support the execution of community engagement strategies developed by senior team members.
Participate in internal reviews by routing materials tracking feedback and supporting approvals under guidance.
Engage with social media communities by moderating posts and comments to ensure adherence to community guidelines and platform rules.
Contribute to special projects and perform other duties as assigned.

Qualifications

Foundational understanding of social media platforms and the role of community management in supporting business objectives.
Experience using social media management or listening tools such as Talkwalker Meltwater or Khoros (or similar).
Familiarity with platforms such as LinkedIn Reddit Meta X and emerging channels.
Strong written communication skills with attention to tone clarity and brand standards.
Ability to work in a fastpaced environment while following established processes.

Strong organizational skills and the ability to manage multiple tasks with guidance.
Willingness to learn how to navigate sensitive client or brand interactions with professionalism.
13 years of experience supporting social media accounts digital communities or related marketing/communications work.
Undergraduate degree or an equivalent combination of training and experience.
Interest in learning social media best practices within a regulated environment.
Comfort operating within defined guidelines while developing independent judgment over time.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience: