Specialist Client ServicesSpecimen Management

Client Services Representative Specimen Accessioning/Processing

Labcorp is seeking a Client Services Representative to join a dynamic team in Tulsa Oklahoma

Work Schedule: 4pm to 1230am Monday to Friday; weekends and holidays as scheduled

Job Responsibilities

Act a liaison between Labcorp the customer base and patients and sales reps

Communicate with all laboratory departments along with outreach to other Labcorp sites

Answer and assist incoming call requests status updates patient test medications updating patient/client information and supplies requests

Investigate and resolve any patient or client concerns in a timely manner

Interact with internal and external customers in a courteous friendly and professional manner while following documented quality protocols

Participate in activities designed to improve employee satisfaction customer satisfaction and team performance

Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing

Review test forms for accuracy resolve and document any discrepancies

Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance

Flexibility and willingness to perform other job-related tasks as requested in support of the labs success and overall patient care

Minimum Qualifications

High School Diploma or GED equivalent

6 months of experience in customer service

Preferred Qualification:

Current or prior Labcorp experience

Associates degree

6 months of experience working in a call center environment

6 months of experience in the healthcare industry such as a physicians office clinic or hospital

Additional Job Standards

Experienced in managing multiple applications using two monitors with strong organizational skills

Excellent multitasking abilities while maintaining focused attention to details

Flexibility and ability to manage and adapt to changing priorities quickly

Strong verbal and written communication skills excellent ability to listen and respond and always courteous

Well-versed in applications like Microsoft Outlook Excel Word and willingness to learn new applications

Bilingual in English and Spanish

At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service then Labcorp could be a great next career step!

All job offers will be based on a candidates skills and prior relevant experience applicable degrees/certifications as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours Casual Intern and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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