Customer Community Manager

Job Description:

DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. Leading companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance competitiveness and customer experience. Learn more at .

At DXC we leverage technology to deliver mission-critical IT and business process services that help clients optimize operations improve customer experience and drive growth. Our Insurance Services support middle- and back-office operations financial reporting compliance and customer service transformation.

DXCs Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise proven software platforms and innovative AI-driven solutions. A global market leader in core insurance platforms ISB delivers solutions across policy administration claims billing analytics and digital engagement supporting Life & Annuity Property & Casualty and Specialty insurance markets. Youll directly shape how the worlds leading insurers operate by helping to transform the policy underwriting and claims systems that millions of people rely on every day.

The Customer Community Manager is responsible for the end-to-end execution of the community strategy and the ongoing evaluation of the effectiveness of the membership-based programs. This role balances strong hands-on contribution with collaboration ensuring Customer Advisory Councils (CACs) Product Advisory Groups (PAGs) and User Groups (UGs) are planned executed measured and followed through with consistency quality and accountability.

This role requires a dynamic professional who is comfortable doing the work with strong executive presence exceptional attention to detail and a strong focus on execution and ownership.

The Customer Community Manager combines community strategy customer event delivery advanced analytics and disciplined end-to-end project management to translate customer insights into actionable outcomes that influence product direction go-to-market strategy and customer advocacy.

What Youll Do

Customer community delivery and execution

• Partner with other members of the Customer Advocacy team to support the full lifecycle of CACs Product Advisory Groups (PAGs) and User Groups (UGs) from strategy and planning through execution follow-up reporting and value realization

• Act as a trusted advisor to executive sponsors and senior leaders

• Drive consistency scalability and excellence across all customer community engagements

• Establish clear objectives success criteria milestones and owners in conjunction with key stakeholders

Program and project management

• Manage complex multi-stakeholder initiatives with strong attention to the development timelines dependencies and deliverables

• Establish standardized meeting and event preparation facilitation and post-engagement follow-up processes across all community engagements

• Track all actions to ensure activities are documented assigned tracked and closed within defined SLAs

• Follow up with internal stakeholders to support completion of agreed next steps.

Data analytics and insights

• Create and lead internal communities of practices to facilitate sharing of best practices across regional leaders

• Define implement and manage success metrics for customer communities and events (e.g. NPS participation rates engagement trends closed-loop actions) in conjunction with community owners

• Develop and publish quarterly customer community impact reports including scorecards trend analysis and business outcomes

• Build and maintain dashboards (e.g. advanced Excel Power BI Salesforce) for real-time monitoring and executive reporting

• Translate qualitative and quantitative feedback into clear actionable recommendations with measurable impact

Stakeholder engagement

• Lead the planning of high-impact customer community engagements with strong attention to detail across agendas speakers materials logistics and follow-up

• Partner closely with product management sales product marketing delivery and leadership teams to ensure customer insights and event outcomes inform decision-making

• Ensure clear executive sponsorship governance and accountability for community-driven initiatives

Membership and community management

• Own and maintain accurate membership rosters for all CACs PAGs and UGs.

• Manage member onboarding offboarding invitations and communications with consistency

• Ensure data integrity across membership lists attendance tracking and engagement records

Communication and executive presentation development

• Develop executive-ready presentations and materials including PowerPoint decks readouts scorecards and insight summaries

• Prepare internal meeting agendas briefing documents and summaries with clear actions and owners.

• Maintain transparency and accountability through regular reporting and stakeholder updates

Who You Are

• Bachelors degree or equivalent practical experience

• Experience leading customer communities advisory councils customer events customer success or stakeholder engagement programs

• Community strategy customer event delivery Executive interface advanced analytics and disciplined end-to-end project management to translate customer insights into actionable outcomes that influence product direction go-to-market strategy and customer advocacy.

• B2B SaaS Customer Advisory and translates customers objectives to internal organization Hands on driven Individual Contributor

• Demonstrated ability to engage and influence executive-level internal and external stakeholders

• Advanced proficiency in Excel data analysis and performance reporting

• Experience building dashboards and analytics using tools such as Power Bi and CRM platforms (Salesforce preferred)

• Strong project management skills with the ability to manage multiple initiatives and events at scale with a high attention to detail and operational excellence

• Demonstrated experience developing executive presentations including advanced PowerPoint skills

• Exceptional written and verbal communication skills with the ability to synthesize complex insights for executive audiences.

Core competencies

• Strategic thinking and execution

• Executive facilitation and stakeholder management

• Customer event leadership and execution

• Advanced analytics and insight generation

• Exceptional attention to detail

• Operational rigor and accountability

• Cross-functional collaboration

• Outcome- and metrics-driven leadership

Success measures

• Demonstrated improvement in customer engagement and satisfaction metrics (e.g. NPS participation rates event feedback)

• Consistent delivery of high-quality on-time customer community programs and events

• Accurate well-managed community membership rosters and engagement records

• Clear linkage between community and event insights and business outcomes (product improvements pipeline influence advocacy)

• Strong executive and stakeholder confidence in the value professionalism and impact of customer communities

Work Environment

• Hybrid role

• Based in Charleston

• Must be legally authorized to work in the United States without requiring sponsorship now or in the future.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .

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