Customer Community Manager Insurance
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Job Location:
Charleston, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. Leading companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance competitiveness and customer experience. Learn more at .
At DXC we leverage technology to deliver mission-critical IT and business process services that help clients optimize operations improve customer experience and drive growth. Our Insurance Services support middle- and back-office operations financial reporting compliance and customer service transformation.
The Customer Community Manager owns the strategy and execution of a thriving customer community that drives engagement retention and long-term value. This role blends strategy data and relationship management partnering closely with internal teams to turn insights into action and elevate the end-to-end customer experience.
Youll use analytics technology platforms and cross-functional collaboration to strengthen customer relationships influence business outcomes and ensure customers remain deeply connected to our brand and services.
Key Responsibilities
Define lead and evolve the customer community and engagement strategy ensuring alignment with business goals.
Drive customer retention and loyalty initiatives using data-driven insights and performance metrics.
Leverage platforms such as Salesforce and Power BI to track engagement measure impact and identify opportunities for improvement.
Translate analytics into clear actionable recommendations that enhance the customer experience.
Collaborate cross-functionally with sales delivery product and leadership teams to align community initiatives with broader business priorities.
Provide strong project management and communication ensuring initiatives are delivered on time and at scale.
Act as a strategic partner and trusted advisor to both internal stakeholders and customer-facing teams.
Required Qualifications
Bachelors degree or equivalent practical experience.
Executive-level experience in customer management community management or customer success roles.
Strong background in:
Customer retention and engagement strategies
Data analytics reporting and insights
CRM platforms (Salesforce preferred)
Proven ability to set strategic direction and execute effectively at scale.
Excellent communication collaboration and stakeholder management skills.
Location
Hybrid role
Based in Charleston
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States Guam or Puerto Rico
DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .
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Please note: DXC will respond only to requests for accommodations due to a disability.
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Required Experience:
IC
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
