People Operations Coordinator Global

About AlphaSense:

The worlds most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research company filings event transcripts expert calls news trade journals and clients own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together AlphaSense and Tegus will accelerate growth innovation and content expansion with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6000 enterprise customers including a majority of the S&P 500. Founded in 2011 AlphaSense is headquartered in New York City with more than 2000 employees across the globe and offices in the U.S. U.K. Finland India Singapore Canada and Ireland. Come join us!

About the Role:

The People Operations Coordinator - Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner ensuring timely support for employee inquiries accurate data management across systems and smooth coordination of onboarding and offboarding processes. With a strong focus on detail organization and service the Coordinator helps maintain compliance operational efficiency and a welcoming experience for employees.

What Youll Do:

• Serve as the primary point of contact for all People Operations inquiries via Jira ticketing email and other sources ensuring adherence to service level agreements.

• Provide tier 1 People Team support such as answering employee questions people team systems user support complaint/employee relations intake verifications of employment etc.

• Properly escalate tier 2 People Team support - such as complex issues requiring interpretation and items needing local expertise - to appropriate People Operations team members or engage cross-functional partners as needed.

• Responsible for People Operations onboarding tasks including but not limited to: processing onboards in HCM ensuring data accuracy auditing new hire data against applicant tracking system communication with new hires ensuring all onboarding tasks are completed in a timely manner and scheduling new hire orientation sessions.

• Maintain integrity of company HCM and third-party systems such as local payroll providers and global mobility tools through accurate and timely data processing.

• Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners Finance Talent Acquisition hiring managers) as needed.

• Responsible for People Operations offboarding tasks including but not limited to: processing terminations in HCM and third-party systems coordinating offboard with IT and other departments as needed in accordance with service level agreements and communication with departing and former employees.

• Ensure protection and security of all confidential information through proper controls and discretion.

• Assist with compliance reporting and audits such as benefit reporting government filings and ad hoc reporting requests.

• Maintain employee files ensuring accuracy organization and compliance.

• Support for People team initiatives as needed such as: Annual Compensation Review performance cycles handbook and policy launches annual trainings etc.

Who You Are:

• 1-3 years of HR administrative support experience

• 1 years Workday HR experience

• 1 years with a ticketing service tool (Jira preferred)

• Strong written and verbal communication skills in English with the ability to understand and communicate HR-related information clearly

• International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA

• Familiarity with Excel/Google Sheets (experience with filters vLookup formulas etc. is a plus)

• Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment

• A strong problem-solver with a proactive approach to challenges able to work independently.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race color sex (including pregnancy) national origin age religion marital status sexual orientation gender identity gender expression military or veteran status disability or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense including recruitment hiring training advancement and termination.

In addition it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works.

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