Technical Account Manager

Lehi, UT - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

MW Partners is currently seeking a Technical Account Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

Be a central point of contact while ensuring high levels of customer satisfaction
Maintain regular communication with external and internal teams managing expectations
Engage with Director and VP-Level executives to translate business needs into technical and operational plans
Coordinate and drive efforts to optimise product performance and customer adoption
Lead and guide customer through complex environment changes and upgrades
Supervise the management of technical critical issues and customer concerns
Share proactive notifications and recommendations of upcoming releases and possible impact
Lead customer check-ins and participate in quarterly business reviews
Deliver proactive status updates deliverables and guidelines
Continually develop both technical and soft skills individually

Requirements:

Bachelors Degree in related field of the technical industry or equivalent experience
At least seven years of full-time experience in consultative development customer support and/or related role in marketing technology
Very strong written and verbal communication skills in English a must other languages would be advantageous
Proven presentation skills and experience organising and leading high-profile customer calls and meetings
Demonstrable ability to adapt to new technologies and learn quickly
Customer-facing experience in enterprise projects and in one or more of the following: Java SQL Javascript AngularJS JQuery CSS REST XML web-server technologies
Competency in Analytical Problem Solving Building Customer/Partner Relationships Confidence Cross-Functional Collaboration Impact and Influence Interpersonal Awareness Project Management Strategic Insight Product & Technology Expertise Value Selling
Technical experience and familiarity with the following Adobe solutions: Adobe Experience Manager (AEM) GenStudio and Workfront.

For a further discussion or to find out more contact Amit Kumar on or apply now.

MW Partners is currently seeking a Technical Account Manager to work for our client who is a global leader in multimedia and creativity software products. Responsibilities and duties: Be a central point of contact while ensuring high levels of customer satisfaction Maintain regular communication wi...

MW Partners is currently seeking a Technical Account Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

Be a central point of contact while ensuring high levels of customer satisfaction
Maintain regular communication with external and internal teams managing expectations
Engage with Director and VP-Level executives to translate business needs into technical and operational plans
Coordinate and drive efforts to optimise product performance and customer adoption
Lead and guide customer through complex environment changes and upgrades
Supervise the management of technical critical issues and customer concerns
Share proactive notifications and recommendations of upcoming releases and possible impact
Lead customer check-ins and participate in quarterly business reviews
Deliver proactive status updates deliverables and guidelines
Continually develop both technical and soft skills individually

Requirements:

Bachelors Degree in related field of the technical industry or equivalent experience
At least seven years of full-time experience in consultative development customer support and/or related role in marketing technology
Very strong written and verbal communication skills in English a must other languages would be advantageous
Proven presentation skills and experience organising and leading high-profile customer calls and meetings
Demonstrable ability to adapt to new technologies and learn quickly
Customer-facing experience in enterprise projects and in one or more of the following: Java SQL Javascript AngularJS JQuery CSS REST XML web-server technologies
Competency in Analytical Problem Solving Building Customer/Partner Relationships Confidence Cross-Functional Collaboration Impact and Influence Interpersonal Awareness Project Management Strategic Insight Product & Technology Expertise Value Selling
Technical experience and familiarity with the following Adobe solutions: Adobe Experience Manager (AEM) GenStudio and Workfront.

For a further discussion or to find out more contact Amit Kumar on or apply now.