Engagement SpecialistOutreach Specialist
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Job Location:
Oakland, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Engagement Specialist/Outreach Specialist
Pay Rate: $24.00 $25.00/hr
Schedule: 9:00 AM 5:30 PM PST Monday Friday
Model: Field-Forward Hybrid (in-person outreach limited remote work)
Language: Bilingual in English (Cantonese OR Mandarin OR Spanish)
Star Nursing Services is hiring Engagement Specialists to support member outreach engagement education and retention across CalAIM Enhanced Care Management (ECM) and Community Supports programs. This role is essential for connecting with hard-to-reach Medi-Cal members supporting initial enrollment assisting with care transitions and building trust with culturally diverse populations. Bilingual ability in Cantonese Mandarin or Spanish is preferred due to community needs.
What You ll Do
- Conduct high-volume outreach to locate engage and support CalAIM members
- Complete in-person field visits when members cannot be reached by phone
- Assist members with ECM enrollment steps service explanations scheduling and follow-up
- Build rapport with members who experience medical behavioral health or housing challenges
- Provide education on Enhanced Care Management (ECM) and Community Supports services
- Coordinate with Care Managers LCMs Housing Navigators and health plans
- Document all outreach attempts and engagement outcomes in the EMR
- Support hospital discharge outreach transitions of care and urgent engagement tasks
- Participate in local events community postings and culturally aligned outreach strategies
- Assist with MCP-related reporting missed contacts and engagement metrics
Help resolve barriers such as phone disconnection unstable housing or communication limitations
Field Expectations
- This is a field-forward engagement role:
- Multiple in-person contact attempts each week
- Travel to member homes shelters encampments facilities and community locations
- Remote work limited to documentation and communication tasks
- Requires flexibility to problem-solve in the field
Required Qualifications
- Care/Case Management experience required
- Minimum 1 year experience in outreach engagement social services CalAIM health navigation housing support community work or related field
- Strong understanding of:
CalAIM
Enhanced Care Management (ECM)
Community Supports
Basic care coordination and referral support
- Experience working with vulnerable diverse or hard-to-reach populations
- Strong interpersonal communication and cultural sensitivity
- Bilingual English (Cantonese OR Mandarin OR Spanish)
- 2 character references
Vaccine Requirements:
- Physical (within the last 30 Days)
- TB Test
- MMR Varicella Hep B or Titers- Vaccination
- Tdap/Flu (or decline)
- Covid Fully Vaccinated (or decline)
- Must be able to pass background/ urine drug screen
Transportation Requirements
- Unrestricted active California driver s license
- Valid auto insurance
- Current registration
- Reliable vehicle
Technology Requirements
- Intermediate skills in:
- Microsoft SharePoint
- Excel
- Word
- Teams
- Adobe (PDF editing forms signatures)
- Experience with EMR/EHR systems used for CalAIM documentation
Minimum PC Specifications
- Windows 10 or higher
- 8GB RAM minimum (16GB recommended)
- Intel i5 / AMD Ryzen 5 or better
- 256GB SSD or larger
- Chromebooks not allowed
- Screenshot of computer specs required for interview
Education
MA CNA AA/BA in Social Services Public Health Human Services Behavioral Health or similar fields
Equivalent experience accepted
Sales Experience is a plus
Why This Role Matters
Engagement Specialists are the connection point between members services and stability. Your outreach ensures CalAIM members receive support during critical moments especially those who have difficulty engaging with traditional care teams.
For additional information on CalAIM please visit:
