System Support Engineer Full Time
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Job Location:
Irvine, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: System Support Engineer
Location: Irvine California (Onsite)
Duration: Full-Time
Job Description
Key Responsibilities
- Conduct engineering investigations on complex customer and field system issues.
- Identify root causes independently and propose solutions to development teams.
- Provide investigation progress updates to management and regional engineering teams.
- Take ownership of airline and field-reported issues across Systems Software and Hardware.
- Establish and execute investigation action plans.
- Analyze data software logs and system BITE; develop parsers and automation scripts to reproduce rare issues.
- Use engineering labs to replicate field issues troubleshoot and determine root cause.
- Collaborate with Software Hardware System Engineering suppliers and Product Design Authority to implement design changes.
- Monitor effectiveness of fixes in lab benches and airline deployments.
- Document plans progress and conclusions in issue tracking tools.
- Participate in Field Issue Review Board and support team investigations.
- Remotely connect to aircraft to investigate live issues and support urgent AOG fixes.
- Communicate findings issue signatures impacts and fixes to IFE Engineering and AGS teams.
- Support meetings with field teams suppliers program management and industry forums.
- Perform onsite missions to airlines or MROs for major issue resolution and Entry Into Service.
- Recommend improvements to operational tools data science processes and maintenance algorithms.
KEYWORDS TO FOCUS:
| Priority | Keyword | Years of Experience | Recent Experience |
| Must | L2 System Support | 5 7 Years | Yes |
| Must | Troubleshooting (System / Software / Hardware) | 5 7 Years | Yes |
| Must | Root Cause Analysis | 5 7 Years | Yes |
| Must | Log Analysis / Software Logs | 5 7 Years | Yes |
| Must | Engineering Investigations | 5 7 Years | Yes |
| Must | Issue Reproduction in Labs | 5 7 Years | Yes |
| Must | Cross-functional Collaboration | 5 7 Years | Yes |
| Required | Automation / Scripting | Not Mentioned | Yes |
| Required | Data Analysis / Parsers | Not Mentioned | Yes |
| Required | Issue Tracking Tools | Not Mentioned | Yes |
| Required | Stakeholder Communication | 5 7 Years | Yes |
| Optional | Aerospace / IFE Domain | Not Mentioned | No |
| Optional | Remote Aircraft Troubleshooting (AOG) | Not Mentioned | No |
| Optional | Field Support / Airline / MRO Support | Not Mentioned | No |
