System Support Engineer – Level 2
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Job Location:
Irvine, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: System Support Engineer Level 2
Location: Irvine California (Onsite)
Duration: Contract W2 Only
Job Description
Key Responsibilities
- Conduct timely engineering investigations on complex and critical aircraft system issues.
- Identify root causes independently and propose corrective solutions to development engineering teams.
- Provide regular progress updates to Management Engineering teams and regional stakeholders.
- Take ownership of airline and field-reported issues related to Systems Software and Hardware.
- Establish and execute structured investigation action plans.
- Analyze system logs software logs and BITE data.
- Develop data parsers and automation scripts to reproduce rare field issues in engineering labs.
- Replicate field issues in labs troubleshoot root causes and validate fixes.
- Collaborate with:
- Software Development Engineering
- Hardware Engineering
- System Engineering
- Third-party suppliers
- Product Design Authority
- Monitor and validate effectiveness of fixes in system benches and live airline deployments.
- Document investigation plans progress and conclusions in issue tracking systems.
- Participate in Field Issue Review Boards for assigned platforms.
- Remotely connect to aircraft to troubleshoot live issues (including AOG situations).
- Communicate investigation findings issue signatures impacts and fixes to internal teams.
- Support meetings with airlines suppliers field teams and program management.
- Travel to airlines or MROs for major issue resolution or Entry Into Service (EIS).
- Provide recommendations for improvements to operational tools and maintenance algorithms.
KEYWORDS TO FOCUS:
| Priority | Keyword | Years of Experience | Recent Experience |
| Must | Aerospace / Aircraft Systems | 5 Years | Yes |
| Must | Root Cause Analysis (RCA) | 5 Years | Yes |
| Must | Systems Software & Hardware Troubleshooting | 5 Years | Yes |
| Must | Field Issue Investigation | 3 Years | Yes |
| Must | Log Analysis & BITE Data | 3 Years | Yes |
| Must | Engineering Lab Replication | 3 Years | Yes |
| Must | Stakeholder Collaboration (SW/HW/System Teams) | 3 Years | Yes |
| Required | Issue Tracking & Documentation | 3 Years | Yes |
| Required | Data Parsing / Automation Scripts | 2 Years | Yes |
| Required | Remote Aircraft/System Support | 2 Years | Yes |
| Required | Field Issue Review Board Participation | 2 Years | Yes |
| Optional | Data Science Parsers | 1 2 Years | No |
| Optional | Maintenance Algorithm Enhancement | 1 2 Years | No |
| Optional | Entry Into Service (EIS) Support | 1 2 Years | No |
Regards
Jitendra Kumar Shakya
Senior Talent Acquisition Specialist
Wise Equation Solutions Inc.
(Service-Disabled Veteran-Owned Company)
Office : Ext: 124
